Lead Auditor/Client Manager (ICT)

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

• To conduct on-site assessments against the requirements of relevant standards or specifications.
• To provide expertise, produce surveillance and initial assessment reports, and make recommendations for certification decisions.
• To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk, and “Making excellence a habit.”

Key responsibilities & accountabilities

• Undertake management system assessments in accordance with BSI requirements.
• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
• Recommend the issue, re-issue, or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.
• Lead assessment teams as required, ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
• Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.
• Coach colleagues as appropriate, especially where those members are inexperienced assessors or unfamiliar with clients' business/technology, and assist in the induction and coaching of new colleagues as requested.
• Maintain and develop assessment skills and technical and management system standards knowledge.
• Provide technical support to clients through business development, sales and customer service staff
• Act as a brand Ambassador for BSI. This means acting ethically, following company rules, and promoting BSI services to clients so they are able to optimize business performance.

Candidate specifications

• Bachelor's degree
• Minimum 4 years working experience in Lead Auditor/Auditor in International Standards such as ISO 9001, ISO 14001, ISO 45001, SMETA, SCAN, 2nd party, social, SA8000, RBA, SCAN, SMETA, APSCA, ISO 27001… and other standards where appropriately trained.
• Commercial understanding of the compliance industry, with a minimum of 2 years of quality system management
• Knowledge of business processes and application of quality management standards
• Good verbal and written communication skills and an eye for detail
• Be self-motivated, flexible, and have excellent time management/planning skills
• Can work under pressure
• Willing to travel on business intensively
• An enthusiastic and committed team player
• Good public speaking and business development skills will be considered advantageous

Key performance indicators

• Delivery of man-days as booked in time and good quality work together with positive feedback from clients
• Feedback efficiently to both clients and internal queries
• Timely submission of reports
• Actively solve problems when needed with “can do” attitude
• Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them “Make excellence a habit”
• Help to avoid customer attrition by providing quality value added service and technical support

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.