IT Support

: Major Functions: 

 Technical support for PCs and accessories.

II: Basic Duties & Responsibilities:       

❑ Troubleshooting and fault isolation on PC's, 60%

❑ Installs and configures accessories components such as Printers and Scanners in multi-user, PC's.20%

❑ Provides full user PCs support to customs employees in site.20%

Basic Qualification:

A: Education:

(Bachelor degree in Computer Science or a related field

B: Experience:  

1. Two years experience in desktop hardware, software, and peripherals in a networked environment. 

2. Good working knowledge and ability to use all available technical resources pertaining to desktop installation,

maintenance and troubleshooting. 

3. Experience working independently with strong self-motivation and time management skills. 

4. Ability to work independently with minimal supervision. 

5. Ability to learn new computer applications and office equipment as needed. 

6. Ability to work and help non-technical desktop users..

C: Skills:

❑ Languages:Arabic / English

❑ Computer: windows , Microsoft office, PCs, printers, scanner

❑ Other: 

D: Training Required:

❑ At least … A+, MCSE …

E: Minimum time required in the job to fully performance the duties:

F: supervision: - Supervised by: ………IT Site Supervisor…………………….  - Supervising: ……………….. None  …………………………….. (titles to be recorded)

IV: Competencies:

A:  Communication Skills

B: Team skills

C: Ability to learn

D: Initiative

E: Customer focus 

V: Key Performance Indicators:

A:  Creative Problem Solving and Decision Making

B: Customer Service Excellence

C: Team Spirit

D: Interpersonal Communication

E: Work Ethics

•             •  Benefits offered:

Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna)

•             •  Travel requirements:

Currently based in Maadi, but you must be open to relocating or traveling to Sokhna once required

•  Work location and model: Onsite (primarily Maadi, with possible work from Sokhna)

•             •  Residential location preference: Preferably Cairo

•             Fluency in English is a must as they will be dealing with suppliers all over the world