Customer Service Specialist I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Your role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry. You will collaborate closely with internal teams and help customers contribute to a healthier, cleaner, and safer world. This position is a crucial role in our business operations and customer happiness.

Essential Job Functions and Accountabilities

• Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors.
• Provide quotes to the Commercial Sales Team and/or direct to the Customer.
• Review, prioritize, and complete sales orders for the assigned region.
• Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers.
• Maintain customer information and engage with ERP systems.
• Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner.
• Attend standup meetings to discuss roadblocks in getting customers the products that were requested.
• Handle customer questions that come in after order placement.
• Be a subject matter expert for your customers in the region and provide backup support to other team members as required.
• Embrace the PPI business system to drive improvements to processes within the EMEA based team.

Minimum Requirements / Qualifications

• Commercial or Scientific education preferred.
• Experience working in a global environment.
• Experience collaborating with customers and commercial teams amongst other collaborators and partners.
• Proficiency in using ERP systems and Salesforce.
• Outstanding organization skills and attention to detail.
• Strong interpersonal communication and collaboration skills (both verbal and written).
• Strong understanding of Microsoft Office Suite.
• Clear understanding and practices customer centric approaches.
• Command of the English language (interpretation, writing, and speaking).
• Apply the Thermo Fisher Scientific 4i values in daily work – Integrity, Intensity, Innovation, and Involvement.

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $22.00–$32.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards