SolenisCustomer Service Team Lead
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.
We have an opportunity for an experienced Customer Service Team Lead to join our team
This opportunity in a nutshell
The Customer Service Supervisor (ANZ) leads and manages a team of customer service representatives to deliver exceptional service to clients across Australia and New Zealand. The role drives operational excellence by meeting KPIs and SLAs, managing escalations, and promoting continuous improvement and high customer satisfaction.
How you’ll add value
Team Leadership: Supervise day-to-day operations of the ANZ customer service team, ensuring adherence to company standards and policies.
Performance Management: Monitor and analyze team performance metrics (KPIs, SLAs) and implement strategies to achieve targets.
Escalation Handling: Act as the primary escalation point for complex or high-impact customer issues, ensuring timely and effective resolution.
Coaching & Development: Provide regular feedback, coaching, and training to team members to enhance skills and career growth.
Stakeholder Management: Collaborate with internal and external stakeholders to manage expectations and maintain strong relationships.
Process Improvement: Identify opportunities to streamline processes and improve customer experience.
Compliance: Ensure compliance with company policies, regulatory requirements, and quality standards.
Vision & Mission Alignment: Support and promote the company’s vision, mission, and values in all activities.
What you need to be successful
Bachelors Degree of any field.
Minimum 3–5 years of experience in customer service and order management, with at least 3 -5 years in a supervisory or leadership role.
Strong understanding of ANZ market dynamics and customer expectations.
Excellent communication, problem-solving, and decision-making skills.
Proficiency in CRM systems and MS Office applications especially in SAP
Good Excel skills (plus)
Core Competencies
Leadership and team management
Customer-centric mindset
Analytical and strategic thinking
Adaptability and resilience
What we offer
Competitive Salary, incentives and bonuses
Competitive health + wellness benefit plan
Continuous professional development with many opportunities for growth
Access to a wide variety of internal and external training courses on our learning system
Company car, phone, relocation etc.(depends on the role)
We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.
This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.