Customer Onboarding Manager - NYC

The role...

We are on the hunt for a passionate individual to drive customer onboarding and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Customer Onboarding Manager! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff..

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup
• Hybrid working environment or remote friendly
• 100% Medical, Dental & Vision
• 401k Plan
• Paid parental leave
• 25 days of annual leave + Public holidays + paid sick leave
• Fun culture with regular socials
• A generous referral scheme
• A brand new computer + monitor

Salary: $70,000 - $90,000 based on experience level

Location: New York City - Nomad District