Senior Technical Writer / Lead Technical Writer
Job Opening Details:
- Position Title: Senior Technical Writer / Lead Technical Writer
- Location: Pune / Bangalore
- Experience Level: 5–12 years.
- Employment Type: Full‑Time
- Department: Product Documentation / Technical Communications
Role Overview:
- We are looking for an experienced, self‑driven, and technically strong Technical Writer to join our Product Documentation team.
- This role requires someone who can work independently from day one, contribute to program execution, and deliver high‑quality, customer‑ready documentation under tight timelines.
- The candidate will play a key role in creating, reviewing, and improving product documentation while partnering closely with Engineering, Product Management, QA, and Support teams.
- This position is well-suited for professionals who bring a content‑strategy mindset, strong, structured‑authoring ability, and practical exposure to modern documentation tooling and AI‑assisted workflows.
Key Responsibilities:
Develop and support product documentation, including:
User guides, administration manuals, installation, and configuration guides
API documentation, FAQs, release notes, and online help systems
Work closely with cross‑functional teams to gather technical inputs and understand complex product workflows.
Edit, review, and enhance existing documentation for accuracy, clarity, consistency, and usability.
Apply DITA principles, single sourcing, and content reuse to scale documentation efficiently.
Contribute to content strategy, information architecture, and process improvements.
Participate in reviews, incorporate stakeholder feedback, and ensure documentation readiness for releases.
Support documentation needs across maintenance and mainline releases, including multi‑cluster environments.
Leverage AI‑assisted tools for authoring, review, content optimization, and automation where applicable.
Contribute to initiatives around chatbots, LLM‑powered user help, and intelligent documentation experiences.
Required Qualifications:
- Bachelor's/master's degree in engineering, Technical Writing, Telecommunications, or a related field.
- 5–12 years of proven experience in technical writing or technical communications roles.
- Prior experience in telecommunications, cloud‑native platforms, or enterprise software is strongly preferred.
- Demonstrated ability to handle program‑critical deliverables independently.
Core Competencies:
- Excellent written and verbal communication skills with strong technical precision.
- Ability to break down complex technical concepts for varied audiences.
- Strong ownership, attention to detail, and commitment to documentation quality.
Preferred Skills & Tools:
- Experience working in Agile / Scrum / DevOps environments.
- Strong hands‑on experience with structured authoring and DITA.
- Complete knowledge of structured authoring with tools such as oXygen XML, MadCap Flare, FrameMaker, and ArborText.
- Familiarity with Git‑based workflows, CMS platforms (Confluence, Notion), and markup languages (Markdown, AsciiDoc).
- Basic understanding of HTML/CSS and scripting (Python or JavaScript is a plus).
- Awareness of UX writing, accessibility standards, and content design principles.
- Experience creating diagrams, visuals, and rich content using tools like Lucidchart or Draw.io.
- Exposure to AI tools, LLMs, and chatbot‑driven documentation is considered a strong advantage.
Soft Skills:
- Strong organizational, prioritization, and time‑management skills.
- Ability to work independently in fast‑paced environments.
- Collaborative mindset with openness to feedback and continuous improvement.