Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Evoqua Service Manager is responsible for leading Safety‑First, reliable, and profitable service operations supporting petrochemical and heavy industrial customers across the assigned territory. This role provides direct leadership to field service teams working in safety‑critical environments and is accountable for driving a strong safety culture through visible leadership, field engagement, and strict adherence to Xylem’s safety standards. Safety performance is a core expectation and foundational to all operational decisions. In addition, the Service Manager owns service P&L performance, including revenue growth, cost control, margin delivery, and operational efficiency.

The role ensures consistent execution of service delivery, manages key performance indicators (KPIs), and drives actions to sustain and improve financial and operational results. The Service Manager serves as a key interface between customers, service teams, and internal partners, building trusted relationships while delivering value aligned with Xylem’s mission to build a more water‑secure world.

A Bachelor’s degree is preferred, along with demonstrated experience leading service operations, managing P&L responsibility, and supporting customers in industrial or petrochemical environments.

Key Responsibilities

Leadership & Team Management

• Lead and develop a team of approximately 10 service and engineering technicians.

• Set performance expectations, goals, and KPIs aligned with safety, operational, and financial objectives.

• Provide coaching, mentoring, performance feedback, and employee relations support.

Operational & Project Execution

• Plan, schedule, and execute service and project work in coordination with engineering and operations teams.

• Manage labor, resources, budgets, and timelines to meet customer and business commitments.

• Resolve execution challenges and communicate progress to stakeholders and leadership.

Financial & P&L Management

• Own service P&L performance, including revenue, cost control, margin, and productivity.

• Monitor operational and financial KPIs and drive actions to improve performance.

Safety & Compliance

• Lead with a Safety‑First mindset, ensuring compliance with all safety, environmental, and site requirements.

• Conduct safety observations, training, and audits.

• Proactively identify and mitigate safety risks and maintain required documentation.

Communication & Collaboration

• Serve as a key liaison between customers, service teams, and internal partners.

• Drive alignment through clear, timely communication and issue resolution.

• Provide regular performance and status updates to leadership.

High‑Impact Leadership Behaviors

• Strategic Thinking: Make informed decisions aligned with safety, customer, and business priorities.

• Effective Communication: Clearly set expectations, provide feedback, and promote transparency.

• People Development: Build team capability through coaching, mentoring, and continuous learning.

The estimated salary range for this position is $90,000 to $110,000.    Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation