SmeetzTechnical Solution Engineer / Part time
At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.
We are a fast-growing SaaS startup, and we're looking for a part-time Technical Solution Engineer to join our dynamic team. This role is a great opportunity to contribute to a growing company, work with a tight-knit team, and help shape our customer service operations.
You will provide advanced technical support to end-users, collaborating with developers for efficient issue resolution.
Key Responsibilities
Assist with L3 technical support tasks, gaining a solid understanding of the product and its features.
Collaborate with the development team to help resolve more complex issues (L3) for users.
Handle customer phone calls when needed, providing clear explanations, reassurance, and next steps.
Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively.
Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software.
Work with account managers on account setup issues and solutions for specific customer needs, using your technical skills to support these requests.
Stay up to date with product changes to accurately answer customer questions and provide guidance.
Document knowledge gained to help with bug resolution and contribute to ongoing product updates.
Excellent command of French and English.
Ability and confidence to speak with customers on the phone in a professional and empathetic way.
Experience with web development, data management, and debugging.
Solid understanding of technical troubleshooting, particularly in L2 and L3 support.
Good communication skills, able to explain technical topics to non-technical users.
Ability to work collaboratively with cross-functional teams, including developers.
Bachelor degree in Computer Science.
Through this position, you will have the opportunity to grow in a fast-growing scale-up
Flexible work hours and the option to work remotely.
You will work in a highly performance-driven environment.
A vibrant and inclusive work environment where your voice matters.
Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.
If you're looking to join a startup where you can make a significant impact, we'd love to hear from you. Please submit your resume and a brief cover letter detailing why you believe you're the right fit for this role.