Managed Services Consultant

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

 Veeva is looking for a Managed Services Consultant who wishes to become an expert in our China Commercial CRM product, and who has a passion for helping China's domestic customers achieve their business vision. This role provides offsite, post-implementation services to China's domestic customers. This role will work closely with the Beijing-based service, product and development team.

What You'll Do

• Provide post-implementation System Consulting and Administration
• Communicate with China customers, gathering and analyzing requirements
• Support the customer-internal System Releases Cycle, including:
• Customer engagement for the new requirements
• Design and enable new product features
• Tier 2/3 Incident Trouble shooting o Environment Management
• Execute Customer Change Request
• Data imports and exports maintenance 
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy 
• Build KPI reports based on customers’ requirement o User training / feature education
• Best practice sharing 
• Willingness to “wear any hat” necessary to make the Customer successful
• Interact with Veeva Product Support on customer’s behalf 
• Grow the capabilities of the team, develop best practices and accelerators

 

Requirements

• At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree  
• Strong Technical background, 8+ years of experience in Python and MySQL.  
• Good understanding of software architect, data model, familiar with SQL 
• Smart and eager to learn new things, ability to work independently in a fast-moving environment 
• Ability to work under big pressure, always commit to the work assigned to him/her 
• Excellent communication skills – ability to deliver formal presentation in the workshop, collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
• Fluent English language proficiency in both verbal and written English
• Ability to juggle and prioritize

 

Nice to Have

• Wechat client development experience  
• Customer service or consulting experience 
• Experience of Project Management, Solution Architect, or Solution Consulting, etc. 
• Veeva CRM experience/knowledge

 

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.