SmeetzTechnical Implementation Manager
At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.
We are a fast-growing SaaS startup, and we're looking for a Technical Implementation Manager to join our dynamic team. This role is a great opportunity to contribute to a growing company, work with a tight-knit team, and help shape our customer service operations.
You will provide advanced technical support (L2 and L3) to end-users, collaborating with developers and the customer service team for efficient issue resolution.
Key Responsibilities
Assist with L2 technical support tasks, gaining a solid understanding of the product and its features.
Collaborate with the development team to help resolve more complex issues (L3) for users.
Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively.
Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software.
Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests.
Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience.
Document special customer setups to help with bug resolution and contribute to ongoing product updates.
Excellent command of English. French would be a plus.
Bachelor degree in Computer Science.
Experience with web development, data management and debugging is an advantage.
Solid understanding of technical troubleshooting, particularly in L2 and L3 support.
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams, including developers.
Eagerness to learn and contribute to process automation and software improvement.
Through this position, you will have the opportunity to grow in a fast-growing scale-up
Flexible work hours and the option to work remotely.
You will work in a highly performance-driven environment.
A vibrant and inclusive work environment where your voice matters.
Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.
If you're looking to join a startup where you can make a significant impact, we'd love to hear from you. Please submit your resume and a brief cover letter detailing why you believe you're the right fit for this role.