BR Payments Ops Specialist

About the role

We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Brazil, with a focus on transaction monitoring, operational efficiency, and payment performance. You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.

What you'll be doing

Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues
Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity
Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods
Contribute to operational enhancements by documenting workflows, SOPs, and process improvements
Support the integration and testing of new payment technologies and solutions
Ensure all payment operations comply with relevant regulations and internal policies
Provide timely support during system downtimes or payment-related incidents to minimize customer impact

What you'll bring

Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).
2–3 years of experience in payments, financial operations, or fintech/e-commerce environments.
Fluency in English;
Solid understanding of payment systems, funds flows, and reconciliation processes
Experience with payment gateways, PSPs, or transaction monitoring tools is preferred
Strong analytical and problem-solving skills with a data-driven mindset
Excellent communication and interpersonal skills to work effectively across teams and with external partners
Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment

What’s In It For You

Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
28 days paid annual leave
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Details

Location

São Paulo, State of São Paulo, Brazil

Experience

Min. 2 years

About the role

What you'll be doing

Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues
Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity
Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods
Contribute to operational enhancements by documenting workflows, SOPs, and process improvements
Support the integration and testing of new payment technologies and solutions
Ensure all payment operations comply with relevant regulations and internal policies
Provide timely support during system downtimes or payment-related incidents to minimize customer impact

What you'll bring

Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).
2–3 years of experience in payments, financial operations, or fintech/e-commerce environments.
Fluency in English;
Solid understanding of payment systems, funds flows, and reconciliation processes
Experience with payment gateways, PSPs, or transaction monitoring tools is preferred
Strong analytical and problem-solving skills with a data-driven mindset
Excellent communication and interpersonal skills to work effectively across teams and with external partners
Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment

What’s In It For You

Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
28 days paid annual leave
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.