Order Processing Team Leader

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is seeking a motivated Order Processing Team Leader to join our team.

How will you make an impact?

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

When you’re part of the team at Thermo Fisher, you’ll do outstanding important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary:

As Order Processing Team Leader, you will lead, mentor, and support teams across our operational areas, ensuring employee safety, product quality, regulatory compliance and team development by actively setting, promoting and developing a strong culture of collaboration, customer centricity, performance and accountability.  

You will take ownership for resource and assigned area management to ensure schedule adherence, as well as acting as the Operations Manager delegate where required. 

Understand the impact of non-compliance with standards, policies, processes and procedures as set out within GPM, FCS SOP’s and Health and Safety Policies.

Responsibilities:

• Lead the Order Processing Team in all activities including management and distribution of workload, attending meetings and required delegation
• Maintain core Standard Operating Procedures for all aspects of the site-specific Order Processing functions
• Own Order Processing Right First Time (RFT) and metrics including completion of QRs and CAPAs
• Pro-actively handle business and client priorities
• Understanding of capacity and process demand and alignment against schedule
• Reasonable exposure to clients and governing bodies

Resource Management:

• Lead department tier accountability meetings
• Ensure adherence to schedule for department.
• Allocate and optimize of resources, including cross functional capability and deployment to meet schedule demand.
• Understand, support and coach team in applying PPI/Lean tools to improve process efficiencies to achieve business objectives.
• Maintain, trend, and report departmental critical metrics. (Pacing boards)

               What do I need:

• Supervisory/Team Leader experience of leading team(s) – (TFS training provided)
• Minimum of 2 years’ experience working within a GMP, or highly regulated operational environment – i.e. manufacturing, warehouse, factory, packaging, production line, or a similar setting.
• Experience in a fast-paced, high-pressure environment is required
• Ability to thrive in a dynamic environment and prioritise effectively
• IOSH management safely (Training will be provided)
• Proficient in use of computer systems and automated equipment
• Understanding of ERP (and business specific computer systems)
• Strong communication skills (verbal & written) – GCSE English Grade C / 4 or equivalent.
• Good numeracy skills– GCSE Mathematics Grade C / 4 or equivalent.
• Ability to work within various temperatures including, but not limited to,
  • Ambient (15°C–25°C)
  • Cold (2°C–8°C)
• Lean/Six Sigma Certified or equivalent experience desirable
• Demonstrate behaviours in line with the Thermo Fisher Core Competencies and 4i Values
• Appreciates and respects diversity, cultures, and norms.

Safety / Quality:

• Maintain good housekeeping and promote a safe working environment.
• Lead and raise Safety and Quality, risks and incidents, completing incident investigations along with identification and delivery of corrective and preventative actions.
• Drive a reporting culture, ensuring investigation, monitoring, compliance and execution of actions through tiered accountability and management systems.
• Responsible for activities and personnel within area of ownership, including the management and issuance of permits to work under safe systems of work.
• Complete operational plans in accordance with statutory, regulatory and company policies.
• Where required, update local processes and procedures, ensuring appropriate training is performed to maintain competence of team.
• Assist in regulatory and client audits.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.