Customer Success Manager

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.

Job Summary

We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.

You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.

Key Responsibilities

• Act as the primary point of contact for 30–40 B2B clients

• Build strong, long-term client relationships based on trust, transparency, and performance

• Lead regular client check-ins to review results, gather feedback, and align on strategy

• Develop a deep understanding of each client’s business model, ICP, and lead generation goals

• Design and execute outbound cold email campaigns aligned with client objectives

• Write compelling, high-converting cold email copy

• Segment target audiences to maximize campaign relevance and performance

• Monitor deliverability, inboxing, and campaign health

• Apply best practices to minimize bounce rates and avoid spam filters

• Analyze campaign performance and identify optimization opportunities

• Continuously improve campaigns through A/B testing and iteration

• Refresh messaging to prevent audience fatigue

• Proactively identify and resolve issues before escalation

• Drive client satisfaction, retention, and referrals

• Represent the company with professionalism and commercial awareness

• Proven experience in lead generation

• Proven experience in outbound sales

• Hands-on experience with cold email, LinkedIn outreach, or cold calling

• Strong understanding of B2B sales funnels and lead generation strategies

• Experience managing multiple clients or accounts simultaneously

• Excellent communication and client management skills

• Strong analytical thinking and problem-solving abilities

• Comfortable working in a fast-paced startup environment

• Willingness to work flexible hours aligned with CST timezone

Technical Tools Experience (Preferred):

• Airtable
• Smartlead
• Instantly
• Apollo
• Clay

Nice to Have

• Experience working in a B2B lead generation agency
• Background in managing high-volume client portfolios
• Advanced knowledge of email deliverability and outbound infrastructure

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals