Client Engineer

Client Engineer needed to build customer relationships, drive growth, and product adoption, requiring strong technical and communication skills.

You will act as the primary technical point of contact for a portfolio of Enterprise and Strategic clients.
You will independently lead technical projects from discovery through implementation and post-launch support.
You will guide clients through API integrations, troubleshoot technical challenges, and resolve escalations.
You will collaborate with cross-functional teams, including Product and Engineering, to deliver innovative solutions.
You will build strong relationships with client Product, Engineering, and C-Suite stakeholders.
You will design and execute scalable technical strategies that maximize client success and adoption.
You will proactively contribute to building processes and establishing best practices for the client engineering function.

Own the technical relationship and solution design for assigned Enterprise and Strategic clients.
Lead client onboarding and ensure successful API implementations and integrations.
Proactively troubleshoot and resolve technical challenges with minimal guidance.
Provide technical guidance during the pre-sales process, including solution design and scoping.
Conduct technical workshops and architecture reviews with client engineering teams.
Partner closely with Sales and Account Management on commercial negotiations and strategic client engagements.
Contribute to process improvements and documentation to establish scalable client engineering practices.
Act as a trusted technical advisor by identifying opportunities to enhance client adoption and engagement.
Provide feedback to internal teams to drive product improvements and innovation.

5+ years of experience in a client engineering, sales engineering, solution consulting, or technical customer-facing role.
Strong understanding of APIs, technical integrations, and the ability to guide clients through implementation processes.
Proven track record of independently managing technical projects with minimal supervision.
Excellent executive-level communication skills (written and verbal) for translating technical concepts into business outcomes.
Strong troubleshooting and problem-solving abilities, including root cause analysis and resolution of complex technical issues.
Ability to build and maintain relationships with both technical and non-technical stakeholders.
Experience in working cross-functionally with Engineering, Product, and other teams to deliver client solutions.
Familiarity with financial services, open banking, or payments infrastructure.

Nice to haves:

Experience with SQL for querying data and troubleshooting customer issues.
Knowledge of API best practices and integration patterns.
Previous experience in a high-growth, SaaS environment.
Exposure to contract negotiation or pre-sales technical support.
Experience conducting technical workshops or architecture reviews with enterprise clients.
Familiarity with technical project management methodologies (Agile/Scrum).