TeleportMid-Market Account Manager
We help companies stay secure while moving fast.
Built by engineers for engineers, The Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance, making the happy path for engineers the secure path.
Teleport is trusted by the world’s fastest-moving companies, including Elastic, Discord, Doordash, and NASDAQ. We recently raised US$110M at a US$1.1B valuation.
Our Vision
Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.
Why Teleport
At Teleport, we focus on empowering our people to accomplish their goals by working alongside highly talented people to make the most of their careers. You have the freedom, autonomy and trust to do what you’re great at and have a significant impact on the future prospects of the company.
Whether that’s taking a feature or project from ideation to deployment or working with some of the biggest, most interesting companies in the world and solving real challenges for them, we want you to help us build the future.
We’re not a big company. You won’t get lost in a crowd. Instead, we move fast, with a team that wants to make an impact, that shares in our success, and gives you the freedom, power, and autonomy to become the very best at what you do.
Our Teleport Account Manager (AM) Charter:
To expand the Net Recurring Revenue (NRR) of existing customers.
We Are Looking for Someone Who Is:
Experienced: Has 3+ years experience in startups, account management, sales development, sales, renewals, or customer success.
Extremely organized, detail oriented, and confident at building repeatable processes.
Comfortable managing a portfolio of ~60 customers and identifying upsells and contraction/churn risks.
A fast learner: Adapts quickly and can work independently.
Persistent and personable.
A strong communicator who can balance engaging with technical personas while driving business outcomes.
Receptive to feedback and has a desire for continual improvement.
Embodies our company behaviors, especially those of: “We Start Simple and Iterate”, “We Are Drivers, Not Passengers” and “We Are Builders”.
Great at aligning Teleport’s products to ROI
What we ask of you:
As a Teleport AM, your primary responsibility will be to sell Teleport’s products and services to existing customers while maintaining and supporting the relationship. AMs are responsible for uncovering growth opportunities and bringing them to close as well as ensuring on-time renewals. AMs are also responsible for forecasting Net ARR changes and keeping SFDC up to date.
An AM is responsible for keeping a healthy book of business. Your book of business will consist of ~60 accounts.
Performance in the role is measured by growth in ARR and a retention rate above 90%. In order to achieve these goals, AMs must:
Manage day to day communication with their book of accounts
Drive adoption and create champions
Seek out new opportunities for Teleport
Deliver on-time renewals
Identify and mitigate risk for contraction/churn
The Benefits
While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That’s why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations.
What does that mean?
It means you’ll have the autonomy to make your own decisions and focus on what’s important to you and your role.
It means having access to a senior team that supports you and wants to see you succeed.
You’ll have a smart team you can learn from, collaborate with, and grow with.
It means being able to make an impact and have a voice in the future of the feature, product or company direction. We don’t just leave you to focus on a niche. We allow you to spread your wings and take advantage of opportunities, challenging projects and exciting problems.
It means removing the bureaucracy and red tape that stifles innovation while giving you access to all the information you need to build and take action more quickly.
It means allowing you to have the career you’ve always wanted today, rather than having to “earn your stripes” and wait for the right moment. If you’re good enough, you’re good enough.
But we don’t stop there.
In addition to the career opportunities at Teleport, we offer a whole range of benefits that help you to maximize your future, including:
Extensive health coverage
Annual expense budget
Rest & recovery policies that maximize leave and your ability to recharge
Investment in your future with retirement savings plans
Equity in a US $1.1-bn business
Professional development opportunities
Do you have what it takes?
Get to use (and know) Teleport through our unique interview process
At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too - and we’re proud of it. We let your work do the talking. We don’t go in for six rounds of interviews, live whiteboard or live-coding. We don’t hire people that can talk a good game. We only want the best. And for that, we need to see what you can do, in your own time, in your own way. For real.
But interviews are a two-way street. Through the project, you’ll get a real taste of life at Teleport, including:
We’re flexible - you’ll have plenty of time to complete your project, if life gets in the way, that’s ok. We can - work around you.
We give you autonomy - you’ll have the space and freedom to figure things out, make decisions, and problem-solve.
We’re collaborative - Got questions?
We have answers. You’ll have support from your team - the one you’ll be working with day in day out if you’re successful in getting the role.
We progress careers - During the project, see how much you learn. That’s what working at Teleport is like. We like learning, on the job. All-the-time.
We can move fast (if you can) - two weeks sound like a long time? No problem? Early submissions are fine, and we’ll keep the process moving.
Think you’ve got what it takes? We’d love to see it! Unconvinced? We can guarantee three things:
It’ll challenge you.
You'll learn a lot.
If you love the process, you'll love working at Teleport.
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
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