3MCustomer Service Representative with German (m/f/x)
Job Description:
Job Description
The Impact You’ll Make in this Role
As a Customer Service Representative with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
Providing Customer Service support via defined channels
Handling of customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures
Maintaining relationships with customers by understanding, anticipating, and identifying their product and especially service needs
Self-preparing service performance reports and participating in customer meetings to identify/propose opportunities to improve 3M service, customer satisfaction, communication, and efficiencies
Conducting service process analysis and drives cycle time and OTIF improvements
Liaising with 3M Sales Support regarding RFQs and coordinating the management of Product Quality Complaints by working with the Customer Issue Resolution Representative.
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
1-3 years of equivalent work experience in Customer Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
English and German at minimum C1 level (any other European language skill is an additional asset)
Team player, persistent and results oriented
Basic knowledge of SAP
Additional qualifications that could help you succeed even further in this role include:
Skills of SAP (ERP system), Salesforce (CRM system), Excel, PPT
Good communication skills and ability to present professionally and confidently, both via telephone and face-to-face
Well organized and independent at dealing with complex issues
Eager and capable at improving service and logistics processes
Ability to manage change including quickly adapting to new systems and processes.
Please attach your CV in English.
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Private medical care
Life insurance
Retirement scheme
Multisport card
Opportunity to work globally as part of an international organization
Work in a respectful, inclusive and friendly environment with open door policy
Professional training and onboarding package
Supporting your professional development, possibility to gain certifications/co-founding studies
Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
Internal integration events
Holiday Bonus
Job specifics:
Location: Wrocław, MidPoint 71, Powstańców Śląskich 9
Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in office
Does this opportunity and our innovative 3M culture align with your career aspirations?
If so, we encourage you to apply and embark on a journey of creativity and growth with us.
We look forward to hearing from you!
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.
Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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