Technical Success Manager

Snyk is looking for a Technical Success Manager (TSM) to help customers enable security within their AI, Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You’ll be a trusted advisor for customers to make change management decisions based on their goals/objectives and data driven analysis. As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty.

What You'll Do:

• Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
• Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
• Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
• Mobilizing internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

What You’ll Bring:

• Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion

• 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies

• A passion for technology and are looking for an opportunity to learn about AI, developer workflows and AppSec

• The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)

• Experience working closely with highly technical customers within the Enterprise (Fortune 100)

• Exceptional organization and time-management skills and are able to effectively manage across competing priorities 

• To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections

• To thrive in a collaborative, fast-paced environment and as a part of a results oriented team

• Experience with DevOps tooling

• Experience with scripting and digital program transformation will be helpful in this role

It’d Be Awesome If You Also…

• Have a developer background or any kind of experience with coding and/or AI 
• Have prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Have strong background in working with sales organizations or part of sccount teams
• Have a history of problem solving and innovation developing technology programs and working across customer organizations
• Possess a Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience