Customer Service Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Customer Service Representative in Yellow Springs! 

THE ROLE: The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position plays a vital role in ensuring order accuracy and efficiency with collaboration between customer, sales teams, logistics and operations.   

This is a hybrid role with 2 days a week working in the office and 3 days from home, after the initial training period.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

 Provide service and support to customer and YSI locations worldwide

• Process orders, received via e-mail, phone, EDI and eCommerce

• Order management, communicating with Product lead Teams.

• Engage with customers to clarify order details, provide order updates, and resolve issues

• Process RMA’s, credits, restocking fees for product returns

• Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support

• Collaborate cross-functionally to streamline order processing and order fulfillment

QUALIFICATIONS:

• High school diploma or GED required

• Bachelors in business administration or equivalent experience preferred

• 2+ years' experience in fast paced global customer service environment

• Microsoft Office and knowledge or order processing software and workflows

• Prefer experience with Oracle 11i software system or SAP

• CRM experience a plus

• Experience working with Export processes.

• Outstanding written and verbal communications with a desire to delight the customer!

• Have a mindset of process improvement with an eye towards efficiency and innovation.

PHYSICAL DEMANDS

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility

• Must be able to sit and stand for extended period of time.

• Standard weekly job hours: 40 hours

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

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The estimated pay range for this position is $19/hr. to $21/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation