German Customer Success Specialist - Lisbon

Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with order-related questions, refunds, and account issues.
• Collaborate with internal teams to resolve customer concerns efficiently.

Maintain high-quality service standards while managing multiple tasks.
Suggest improvements based on recurring customer issues.

• Native-level German and fluent English.

• Strong interpersonal and communication skills.

• Previous customer support experience preferred, online or face-to-face.

• Detail-oriented and proactive problem-solver.

• Comfortable working in a team-focused, dynamic environment.

• Hybrid working model after initial onboarding.

• Support with relocation and housing options.

• Private health insurance from day one. 

• Paid training and career growth opportunities.

• Social and team-building activities.