Valor Water AnalyticsANZ Customer Service Manager
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
About the role
This role provides overall leadership of the Customer Service teams supporting customers across all Xylem segments in the Australia and New Zealand region. A key focus of the role is embedding a strong customer-first culture and driving continuous improvement, encouraging teams to consistently find better, faster, and more effective ways to serve customers.
Key responsibilities
- Lead, coach, and develop a high-performing, diverse Customer Service team aligned to Xylem High Impact Culture.
- Drive a strong customer-first and continuous improvement mindset to enhance service quality and team accountability.
- Partner with Xylem ANZ Sales and cross-functional teams to support the full customer journey, from pre-sales through after-sales support.
- Monitor performance metrics to improve productivity, accuracy, customer experience, and business outcomes.
- Ensure strong process discipline, effective use of Xylem core systems (ERP, CRM, SCPQ), and full compliance with quality and safety standards.
Skills & Experience
- Proven leadership experience within a customer service or support environment, with strong people management and team development capability.
- Background working experience in a technical environment , with marketing and sales, or STEAM discipline is preferable, with 3–5 years’ experience in a technical or sales role is highly desirable.
- Experience in the Water Industry or strong mechanical aptitude preferred.
- Strong analytical and problem-solving skills, with a passion for process improvement and operational excellence.
- Customer-focused mindset with demonstrated experience supporting sales enablement and delivering exceptional service.
- Proficiency in ERP and CRM systems (SAP preferred), with a strong commitment to safety, compliance, and industry standards.
Benefits
- Training and Career Development
- Company Bonus Program
- Subsidised Health Insurance for you and your immediate family
- Gym Membership discounts and other wellbeing benefits
- Company funded Income Protection.
- Opportunity to make a difference and become part of Xylems volunteer program “Watermark”.
Apply Now to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.