Student Success Manager

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.

Key Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion

• Conduct 1:1 and group learner support sessions across multiple time zones

• Guide learners in structuring study plans and managing progress toward completion

• Identify and address learning or engagement challenges early, offering practical solutions

• Maintain clear and responsive communication via email, chat, and video calls

• Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met

• Monitor learner performance and engagement using tracking tools and reports

• Collect and analyse learner feedback to recommend process improvements

• Provide alumni support and foster a sense of community among past participants

• Relevant Bachelor’s degree or equivalent experience

• Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments

• Demonstrated ability to build rapport and communicate effectively with diverse learner groups

• Strong organisational and administrative skills, with attention to detail

• Experience facilitating online sessions or coaching learners (preferred)

• Familiarity with digital education platforms and online learning environments

• Empathetic, proactive, and able to handle sensitive information with professionalism

• A strong sense of accountability and ownership of learner outcomes

• Fully remote role with flexible working environment

• Collaborative, people-centred performance culture

• Opportunity to contribute to meaningful learner outcomes in a growing digital education sector

• Professional growth within a purpose-driven Employer Group

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

1. Application Submission: Complete the online form and answer brief application questions.
2. Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
3. Video Interview Stage: You’ll record short responses to 3–4 role-specific questions.
4. Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
5. Final Shortlist & Verification: Reference and background checks are completed.
6. Offer & Contracting: Successful candidates receive formal offers and contract documents.
7. Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.