Solutions Engineer (Pre-Sales) EMEA

About poolside

In this decade, the world will create artificial intelligence that reaches human level intelligence (and beyond) by combining learning and search. There will only be a small number of companies who will achieve this. Their ability to stack advantages and pull ahead will determine who survives and wins. These companies will move faster than anyone else. They will attract the world’s most capable talent. They will be on the forefront of applied research and engineering at scale. They will create powerful economic engines. They will continue to scale their training to larger & more capable models. They will be given the right to raise large amounts of capital along their journey to enable this.

poolside exists to be one of these companies – to build a world where AI will drive the majority of economically valuable work and scientific progress.

We believe that software development will be the first major capability in neural networks that reaches human-level intelligence because it’s the domain where we can combine Search and Learning approaches the best.

At poolside we believe our applied research needs to culminate in products that are put in the hands of people. Today we focus on building for a developer-led increasingly AI-assisted world. We believe that current capabilities of AI lead to incredible tooling that can assist developers in their day to day work. We also believe that as we increase the capabilities of our models, we increasingly empower anyone in the world to be able to build software. We envision a future where not 100 million people can build software but 2 billion people can.

About our team

We are a remote-first team that sits across Europe and North America and come together once a month in-person for 3 days and over longer offsites twice a year.

Your role is part of the Revenue organization at poolside. We are a distributed team built on authenticity, transparency, and empathy. The Revenue org works closely with Engineering, Product, and C-Suite teams, especially during these early stages of poolside's growth. Our impact extends beyond traditional revenue operations - we play a crucial role in steering the company's direction by understanding and meeting the needs of both developers and enterprises.

About the role

In this role, you'll work closely with customers and cross-functional teams to drive technical solutions and value at poolside. As a Solutions Engineer (SE), you'll bridge the gap between customer needs and our technical capabilities, collaborating directly with Engineering and Product teams to shape our offering. As an early member of the Revenue organization, you'll have a significant impact on our product direction and go-to-market strategy, helping define how poolside evolves to meet customer needs.

The multi-faceted nature of Solutions Engineering at poolside creates diverse growth opportunities, both within the Revenue organization and across the company. We value determination, dedication, and execution. Your success in this role will open paths to career advancement that align with both your aspirations and poolside's growth trajectory.

Your mission

To serve as the technical voice of poolside for both developers and enterprises. You'll build lasting trust through delivering exceptional, tailored solutions that exceed customer and industry expectations. Through deep technical expertise and understanding of customer needs, you'll help shape how organizations leverage poolside's capabilities to solve their most pressing challenges.

Responsibilities

• Own technical conversations and solution architecture in customer engagements, establishing yourself as a trusted technical advisor

• Bridge customer needs with product capabilities, translating complex requirements into actionable insights for our product team

• Research and communicate market and industry trends to inform product strategy and roadmap decisions

• Empower colleagues across the organization by sharing technical knowledge and best practices, elevating the overall technical expertise of the team

• Design and execute sophisticated proof-of-value projects that demonstrate clear business impact for customers

• Represent poolside as a thought leader at industry conferences and technical events

• Engage with customers through on-site visits to ensure successful solution delivery and implementation (regular travel required)

Skills & experience

Must Have

• Strong empathy and ability to understand diverse customer perspectives

• Excellence in remote collaboration, with a commitment to transparency and accountability

• Proven experience in customer-facing roles, particularly in technical pre-sales

• Computer Science degree and/or substantial engineering experience

• Demonstrated ability to execute complex projects with multiple stakeholders and changing variables

• To be a French Native speaker

Should Have

• Engineering or pre-sales background in AI/ML

• Deep understanding of AI fundamentals, from neural networks to large language models

• Hands-on experience with generative AI coding platforms, including direct usage and API integration

• Comprehensive knowledge of the generative AI landscape, particularly in software engineering - including current capabilities, limitations, and emerging trends

• Strong grasp of both developer needs and enterprise requirements for AI-powered software engineering solutions

Nice to Have

• Knowledge of soufflés - extra points for baking expertise

• The persistence to write poolside with a lower case p, despite autocorrect's best efforts

• A fondness for company retreats, whether they're mountainside or beachside

PROCESS

• Team fit call with Beatriz, our Head of People

• Intro call with hiring manager

• Technical interview stage

• Panel interview with direct teammates

• Final interview with the Co-Founders

BENEFITS

• Fully remote work & flexible hours;

• 37 days/year of vacation & holidays;

• Health insurance allowance for you and dependents;

• Company-provided equipment;

• Wellbeing, always-be-learning and home office allowances;

• Frequent team get togethers;

• Great diverse & inclusive people-first culture.