Senior Technical Program Manager, Trust & Safety

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About The Team

Outreach is the leading Sales Engagement Platform, helping sales teams increase the pipeline and close more deals. We are committed to fostering a trusted, compliant, and secure platform for our customers.

The Role

We are seeking an experienced Senior Technical Program Manager of Trust & Safety with a strong focus on email deliverability and compliance to define, build, and manage our anti-abuse program and overall email governance strategy. This role will own the execution of large-scale, cross-functional initiatives across engineering, product, security, legal, and other teams. You will translate complex technical, regulatory, and abuse-prevention requirements into structured programs, clear technical requirements, and measurable outcomes.

Location

While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on regular basis, attend in-person meetings and company events.

This is a full-time, permanent role, not eligible for contractors and for work from other countries.

Your Daily Adventures Will Include

• Direct contribution to the program leadership to define, build out, and manage comprehensive programs and projects to support Trust & Safety and Security goals. (Examples: Anti-Abuse Program, DNS Management)
• Using your technical skills by troubleshooting with ESP sending platforms such as SendGrid. Sharing the responsibility of deliverability tools like Validity and the Everest Platform
• Drive the technical implementation and leadership of BIMI (Brand Indicators for Message Identification)
• Define, document, and manage all aspects of Email Policy & Governance (application, customer, and corporate) and the acceptable use policy (AUP) enforcement strategy
• Design and propose products and tools to safely and compliantly monetize email on the Outreach platform
• Develop training documentation for Application Security, Email Deliverability & Anti-Abuse Best Practices, technical training pertaining to DNS, DMARC & SPF. The training audiences include Go-to-Market (GTM), business partners, and support teams to drive sales enablement, customer retention, and business strategy alignment for email
• While supporting product safety & monetization, this role will provide direction, ideas, and detailed feature/product requirement documentation to the Email Product Management Team to improve customer analytics, compliance, and data accuracy
• Demonstrated knowledge of industry infrastructure and terminology, such as spam trap networks, threat feeds, content filtering, and blocklisting. Familiar with Spamhaus, Proofpoint, Mimecast, VirusTotal, and Talos
• Outline business risk and propose business solutions for changing best practices around sales industry email sending practices
• Support operations and incident response by managing the processing of takedowns and processing abuse reports efficiently and accurately
• Set up automations/alerting monitoring of domains for blocklisting/reputation. Familiar with shared click tracking domains and sending domains (Outreach and customer domains)
• Create platform-wide email sending performance and compliance metrics. Will work with transactional emails for the application and shared click tracking domains for tracking health
• Overhaul the Best Sending Practice strategy for all customers across the platform and internal business operations
• Manage and nurture industry relationships, actively participating with email and anti-abuse industry groups like M3AAWG, APWG, and Email Geeks. Stay up to date with industry changes, standards, and best practices from an email sending perspective
• Own and drive a DNS Management Process to ensure the necessary approvals are captured and change management procedures are enforced to meet DNS governance standards

Our Vision of You

• 7+ years of experience in a Technical Program Manager role focused on email deliverability or security capacity in a fast-paced, SaaS software company
• Own the end-to-end delivery of the Email Governance and Anti-Abuse Programs by defining program roadmaps, milestones, dependencies, and success metrics across engineering, product, security, legal, and support teams
• Strong working knowledge of foundational email infrastructure concepts, including DNS, domain governance, and security
• Proven track record in optimizing and technical troubleshooting large-scale email deliverability
• Translate trust, safety, and compliance requirements into detailed technical requirements and program plans; drive alignment with Product and Engineering through technical design reviews, tradeoff discussions, and delivery tracking
• Experienced with developing PRDs that include technical designs and architecture at a system level. These PRDs would focus on email deliverability and increased anti-abuse functionality on the Outreach platform. (PRD Example: Deliverability Suite)
• Understand how click tracking, open rates, and seed listing work. Be able to have technical conversations with the Engineering organization and Outreach customers
• Able to articulate scale, reliability, and abuse vectors in distributed systems (Eg: 2024 Yahoogle email scenario)
• Have expert-level knowledge of global email regulatory and compliance frameworks, including CAN-SPAM, GDPR, CCPA, and CASL
• Experienced in defining and managing strategies for brand protection in the digital ecosystem

Why You’ll Love It Here

● Amazing working space with a running track on its roof ● Flexible time off, 5 weeks of vacation, and 5 annual sick days ● 4% employer supplemental pension monthly contribution ● Private medical care for employee and spouse with Program Health Plus ● Life insurance at 2x annual salary ● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses ● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave ● Opportunity to be part of company success via the RSU program ● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military ● Employee referral bonuses to encourage the addition of great new people to the team ● Fun company and team outings because we play just as hard as we work

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.