Order Management Specialist

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Order Management Specialist owns the end-to-end lifecycle of customer orders—from quote creation through order fulfillment, billing readiness, and revenue recognition. This role is critical in ensuring data accuracy, operational efficiency, and a seamless customer experience by maintaining high-quality data in CPQ and CRM systems and partnering closely with Sales, Billing, Finance, and Revenue Recognition teams. The ideal candidate is highly detail-oriented, process-driven, and thrives at the intersection of Sales Operations, Deal Desk, Systems and Tools, and Finance, with a strong focus ondownstream accuracy and compliance.

About the Job

Order & Quote Management

• Own the full customer order lifecycle, from quote creation and order submissionthrough fulfillment, billing readiness, and close-out
• Create, review, and manage CPQ quotes, ensuring accuracy of pricing, SKUs, terms,and configurations
• Partner with Sales and Deal Desk to support complex deals, amendments, renewals,and upsells
• Ensure all required approvals are obtained prior to order submission

CPQ & Data Maintenance

• Maintain and manage SKU setup, product configurations, and pricing rules in CPQ
• Ensure data completeness and accuracy across Quotes, Opportunities, Orders andcontracts within Ironclad
• Own Opportunity stage progression, close-out requirements, and post-close datavalidation
• Enforce data hygiene standards to support downstream billing, invoicing, and revenuerecognition

Billing & Revenue Readiness

• Prepare orders for downstream Billing and Revenue Recognition teams by ensuring:
  • Accurate product and SKU mapping
  • Correct pricing, quantities, and contract terms
  • Proper revenue schedules and billing triggers
• Serve as a primary point of contact for resolving order-related issues impacting invoicingor revenue recognition
• Partner with Finance and RevRec to resolve data discrepancies and prevent revenueleakage

Cross-Functional Collaboration

• Act as a key liaison between Sales, Sales Operations, Legal, Finance, Billing,Revenue Recognition, and Systems teams
• Proactively identify and resolve order issues to minimize delays and customer impact
• Support audits, internal controls, and compliance requirements related to order-to-cashprocesses

Process Improvement & Reporting

• Identify opportunities to improve order management, CPQ workflows, and dataquality
• Document and maintain standard operating procedures (SOPs) for order and quoteprocesses
• Track and report on order accuracy, cycle times, and issue trends to drive continuousimprovement

About YouMinimum Qualifications

• 3+ years of experience in Order Management, Sales Operations, Deal Desk, orRevenue Operations
• Hands-on experience with CPQ systems (Salesforce CPQ or similar)
• Strong understanding of order-to-cash processes, including billing and revenuerecognition dependencies
• Exceptional attention to detail and data accuracy
• Experience working cross-functionally with Sales and Finance teams
• Strong organizational, time-management, and problem-solving skills

Preferred Qualifications

• Experience supporting Billing or Revenue Recognition teams
• Familiarity with ASC 606 concepts and revenue schedules
• Experience with Salesforce CRM and reporting
• Experience with Ironclad CLM
• Ability to thrive in a fast-paced, high-volume environment

Hourly Rate - $60/hour

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