Senior Content & Comms Manager - 12 month FTC

Title: Senior Content & Comms Manager - 12 month FTC

Location: London

All Locations: London

Commitment: Full Time

Department: Marketing

Team: Content & Comms

Content: As we build on our success and continue to scale our growth and marketing efforts, the Content & Comms team is looking for a Senior Content & Comms Manager to join this exciting journey with us. In this role you will be responsible for driving content and comms strategy and creating best in class content for Moneybox customers across a range of campaigns and channels. 

As someone who possesses high quality writing, creative and communication skills, you will also deliver seamless project management and have commercial thinking at the forefront of your decision-making. Reporting to the Head of Content & Communications, and working closely with cross-functional teams, you’ll be instrumental in building an engaging and personalised experience for our customers and in driving long-term commercial value for the business.

What You'll Do

• Developing and driving content and comms strategy in line with business and commercial goals, ensuring alignment with wider Content & Comms team activity.
• Producing integrated content and comms plans, to engage with our customers across email, push notifications, in-app merchandisable spaces, blogs, video, website and more. 
• Ideating, optimising and evaluating in-app content, using data and tools to inform decision-making, ensuring a personalised experience that leads to better customer outcomes. 
• Ideating best in class content initiatives that engage and educate audiences.Working closely with cross-functional teams and building strong internal relationships, notably with the Product, CRM & Insights and Commercial teams.
• Being accountable for the performance and results of owned campaigns and content, thinking creatively about how to solve problems and deliver ongoing performance against company objectives.
• Developing a deep understanding of customer behaviour and how this influences our content and comms decisions.
• Integrate AI best practices to increase BAU efficiencies.
• Championing content and comms innovation and best practice with the team and wider business, coaching/managing more junior team members where relevant.
• Briefing internal and external designers and creators to develop relevant creative assets, working collaboratively to deliver high quality campaigns.
• Acting as a guardian for the Moneybox brand, ensuring tone, personality and style is consistent with our brand guidelines.

Who You Are

• Have a genuine interest in Moneybox and the services we offer.
• Excited about being part of a fast-growing company that’s on a mission to give everyone the means to get more out of life.
• A driven, committed person who’s looking to accelerate their career in a scale-up business.
• A skilled copywriter who likes a challenge, with meticulous attention to detail.A proactive self-starter with strong project management and organisational skills.
• A curious, creative and collaborative person who combines a bias for action with a willingness to learn and solve problems independently.
• A strategic thinker who is able to break down complex problems into actionable components.
• Collaborative team player who is able to take feedback on board.
• A great communicator who has a passion for their work and the people they work with.

Experience and Skills

• Minimum 7 years’ relevant experience (within financial services preferred).
• Proven track record in creating high quality and personalised content and customer comms to deliver commercial value for a business, as well as engage and educate a community. 
• Excellent copywriting and creative skills.
• Strong organisational and project management skills with meticulous attention to detail.
• Proven experience using data and commercial thinking to effectively inform content creation and deliver positive outcomes.
• Confident communicator with the ability to work unsupervised and as part of a team.
• Fosters positive team morale and inclusivity, facilitating collaboration between team members across the business.

What's in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious company
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving collaborative and inclusive company culture
• Mission + Functional team socials every 8 weeks
• Company pension scheme
• Hybrid working environment
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan (cashback on visits to the dentist & opticians etc)
• Cycle to work scheme
• Wellhub subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.