DoordashManager, Strategy & Operations - Commerce Platform New Verticals
About the Team
DoorDash is revolutionizing the delivery experience for merchants and customers by offering the next generation of fulfillment services. We’re looking for someone to join the Commerce Platform New Verticals team to rapidly scale our next big bet.
About the Role
The Manager, Commerce Platform Strategy & Operations will build the roadmap for how our product stands apart in the market. You will call the shots on how we distinguish our service experience against our competitors and drive growth within our partnership portfolio. You will be responsible for proposing new service offerings, building business cases, designing implementation strategies, scaling new services across the network, and driving adoption. You will work cross-functionally with product, engineering, operations, and business development to bring your vision to life.
The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership of ambiguous opportunities and build structured product and service strategies from scratch. You are comfortable identifying gaps in the market, dreaming up creative solutions, and turning ambitious ideas into operational reality.
You will report to the Director, Commerce Platform New Verticals S&O (Growth).
You’re excited about this opportunity because you will…
- Lead: Lead a team of ICs on high visibility, cross-functional projects to address our most unique and challenging questions. Most importantly: how do we differentiate our product in the market?
- Strategize: Develop the product strategy to grow a high-potential offering within a high-growth business, with a focus on Merchant and Customer Experience
- Build: Build hands-on the processes, tools, and connections to achieve that growth.
- Operate: Get to the lowest level of detail. You’ll have a deep understanding of how our business operates, and use that to scale.
- Collaborate: You value partnerships, and will excel at working both directly with our Merchants and across Product, Business Development, Operations, Engineering, and more to build out the next differentiated product offering for our business.
- Analyze: You are adept at analyzing complex data sets paired with partner team feedback to provide insights and recommendations to our leadership.
We’re excited about you because…
- You have 6+ years of experience, ideally with experience in consulting, strategy & operations, or product management at a tech, retail/ecom, or logistics company
- You imagine, develop, and execute on workstreams from start to completion with little oversight
- You have a talent for summarizing complex problems, and can translate high-level goals into actionable plans
- You are resourceful and can engage other teams and resources to independently figure out answers to nebulous questions
- You oscillate easily from strategic considerations to tactical execution
- Are a self-starter who is energized by a difficult problem
- You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
- You maintain a careful balance between attention to detail and swift execution
- You operate comfortably in ambiguous environments while maintaining a strong bias for action
- You have experience managing a team
- You communicate precisely dependent on audience and level of detail necessary to share
- Experience in a complex or high-growth environment required
- MBA preferred
We expect this position to be filled by 5/31/2026.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$136,000—$200,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.