Senior Data Analyst

We’re looking for a senior data analyst to join our Lisbon team and provide strategic insights that drive business growth and enhance customer initiatives. The role will primarily support our customer solutions team, as well as sales operations, customer support, and customer success teams within the customer data intelligence cross-functional department. This position requires a mix of technical expertise, strategic thinking, and strong business acumen to support decision-making and align data initiatives with long-term objectives. If you’re someone that’s driven by data and impact, we would love to chat!

Your new adventure:

• Lead complex data analyses, develop robust models, and create dashboards to support business-critical decisions and track customer performance metrics
• Translate complex data into actionable insights that align with long-term business strategy and drive key business decisions
• Collaborate with cross-functional teams, challenge assumptions with data-driven insights, and promote a culture of insights-driven decision-making
• Own and execute end-to-end delivery of high-impact data projects, making strategic decisions independently with minimal oversight
• Analyze ambiguous problems using advanced analytical methods and identify opportunities where data can drive strategic impact
• Communicate insights effectively to senior stakeholders, ensuring alignment between data initiatives and business priorities
• Utilize advanced SQL, Tableau (or similar tools), Python/R, and dbt (or equivalent) for data transformation, visualization, and statistical analysis

Does this sound like you?

• BS/MSc in Mathematics, Economics, Computer Science, Information Management, Statistics, or a related field
• 5+ years of experience in quantitative analysis, data analytics, or a related field, preferably within a tech company, contact center, or customer support environment
• Strong analytical thinking and problem-solving skills, with the ability to work with complex and ambiguous data
• Proven ability to align analytics priorities across teams and collaborate effectively with data engineering teams
• Excellent communication skills, with the ability to translate data insights into clear, actionable business language for various stakeholders
• Ability to set, prioritize, and manage tasks in alignment with company objectives and key results
• Proactivity and independency, with a strong sense of ownership and the confidence to make critical decisions
• Ability to identify opportunities where data can drive meaningful business impact, especially in ambiguous problem spaces
• A data-driven mindset that challenges assumptions and brings fresh perspectives to discussions
• Commitment to continuous improvement, both technically and in organizational data practices
• Fluency in English

Why Pipedrive?

• People-first culture – Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

#LI-ME1 #LI-Hybrid

We’re on the lookout for a senior data analyst to join our customer intelligence team in Lisbon.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.