Salesforce Systems Specialist

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

At our Global Excellence Centre (GEC) in Hyderabad, we support Solenis’ global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access to public transport.

For more information about Solenis, please visit www.solenis.com.

We're Hiring:  Salesforce Systems Specialist

Location: Hyderabad India – Hybrid

Full-Time | Permanent Position  

Job Description

We are seeking a skilled Salesforce Service Cloud Developer to, develop, and enhance customer service solutions on the Salesforce platform. The ideal candidate will have strong hands-on experience with Service Cloud and working knowledge of Field Service Lightning (FSL) to support end-to-end service operations.

Key Responsibilities

• Design, develop, and customize Salesforce Service Cloud solutions
• Configure and manage Cases, Queues, Escalation Rules, Entitlements, and Milestones
• Implement and customize Omni-Channel for intelligent case routing
• Develop Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages
• Build automation using Flows, Validation Rules, Approval Processes, and Email Alerts
• Implement Email-to-Case, Web-to-Case, Chat, Messaging, and CTI integrations
• Support integration between Service Cloud and Field Service Lightning (FSL) objects (Cases ↔ Work Orders)
• Perform testing, deployment, and production support
• Ensure Salesforce best practices for security, performance, and scalability.

Required Skills & Qualifications

• 4 to 6 years of Salesforce development experience.
• Strong hands-on experience with Salesforce Service Cloud
• Working knowledge of Salesforce Field Service Lightning (FSL) including Work Orders and Service Appointments
• Proficiency in Apex, SOQL, SOSL, LWC, and Salesforce Flows
• Experience with Omni-Channel, Entitlements, Milestones, and Knowledge
• Familiarity with CTI and multi-channel support
• Experience with deployment tools (Change Sets,  Git,Flosum)

Education

• Bachelor’s degree in computer science, Information Technology, or equivalent experience

Some benefits of working with us

• Access to a huge array of internal and external training courses on our learning system (free)
• Access to self-paced language training (free)
• Birthday or wedding anniversary gift of INR 1500
• Charity work once a year, to give back to the community
• Company car, phone if required for role
• Competitive health and wellness benefit plan
• Continuous professional development with numerous opportunities for growth
• Creche facility
• Employee Business Resource Groups (EBRGs)
• Electric car charging stations
• Hybrid work arrangement eg. 3 days in office
• Internet allowance
• No-meeting Fridays
• Parking on site (free)
• Relocation assistance available
• Staff hangout spaces, enjoy games like carrom, chess
• Transport by cab if working the midnight – 7am shift
• Well connected to public transport, only a 10 min walk to office

We understand that candidates will not meet every single desired job requirement.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

Solenis is constantly growing.  Come and grow your career with us.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.