Senior Manager Revenue Operations

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As the Senior Manager of Revenue Analytics & Insights, reporting to the Director of Revenue Operations, you will play a pivotal role in enabling scalable growth and optimizing revenue operations for our 1Password. You will leverage your expertise to drive data-informed decision-making, deliver actionable insights, and align efforts across the organization to achieve revenue and organizational goals. This role requires a deep understanding of SaaS business models:  including subscription-based revenue streams, customer retention strategies, and the nuances of recurring revenue performance.

You will collaborate closely with Sales, Marketing, Finance, and Customer Success teams to identify opportunities, solve complex business challenges, and improve operational efficiencies. As a key leader within the Revenue Operations team, you’ll mentor a high-performing team of analysts, ensuring they deliver value through cutting-edge analytics and insights. Through your leadership, you will foster a culture of collaboration, accountability, and innovation, ensuring that data and analytics remain at the forefront of our SaaS growth strategy.

This is a remote opportunity within Canada and the US.

What we're looking for:

• Experience:

• 7+ years of experience in analytics, revenue operations, or a related field, with at least 2+ years in a managerial capacity, ideally within a SaaS or subscription-based company.

• Proven track record of driving impactful initiatives in SaaS revenue operations, including ARR growth, churn reduction, and customer retention.

• Technical Skills:

• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI) and analytics platforms (e.g., SQL, Python, R).

• Experience in sales forecasting, pipeline management, and SaaS-specific revenue metrics like ARR, MRR, NRR, and LTV (Lifetime Value).

• Strong understanding of CRM systems (e.g., Salesforce) and Customer Success platforms to support SaaS operational goals.

• Strategic Acumen:

• Ability to design and track KPIs relevant to SaaS businesses, driving actionable insights that inform strategy and execution.

• Expertise in aligning data-driven insights with SaaS growth objectives, ensuring measurable impact across the organization.

• Communication & Collaboration:

• Skilled in translating complex data into clear, compelling narratives for senior leadership and cross-functional teams.

• Demonstrated success in partnering with GTM, Finance, and Customer Success teams to drive alignment and results.

• Industry Knowledge:

• Deep understanding of SaaS business models, including recurring revenue, retention, and expansion strategies.

• Familiarity with key SaaS metrics and the ability to influence decisions that drive sustainable growth.

What you can expect:

• Strategic Leadership:

• Develop and execute strategies that align with our SaaS business model, focusing on operational efficiencies and revenue growth across the GTM (Go-to-Market) teams.

• Drive alignment across cross-functional stakeholders in planning cycles and deliver actionable insights to optimize revenue operations.

• Act as a trusted advisor to GTM leadership, providing data-driven recommendations that inform strategic priorities and decisions.

• Data-Driven Insights:

• Analyze pipeline trends, ARR (Annual Recurring Revenue) performance, customer acquisition costs (CAC), and retention metrics to provide actionable insights that guide SaaS strategy.

• Oversee revenue forecasting, pipeline analysis, and KPI tracking to enhance predictability and alignment with business goals.

• Partner with FP&A to support quota design, territory planning, and the development of accurate, data-driven revenue targets.

• Collaboration & Enablement:

• Work closely with GTM leadership to enhance planning, execution, and decision-making processes tailored to a SaaS environment.

• Create training materials and collaborate with Enablement teams to deliver field trainings on best practices and data utilization.

• Partner with GTM teams to optimize prospecting efforts, refine retention strategies, enhance customer segmentation, and improve the overall customer journey through data-driven insights.

• Executive Reporting:

• Build and maintain dashboards that track SaaS-specific revenue metrics, including ARR (Annual Recurring Revenue), NRR (Net Revenue Retention), and churn rates.

• Develop executive-level presentations for "run the business" and "change the business" meetings, providing updates on key revenue metrics and strategic initiatives.

• Communicate progress on strategic projects and provide clear recommendations to senior leadership.

• Forecasting & Planning:

• Lead forecasting processes to ensure accuracy and alignment with SaaS-specific growth goals, including ARR and expansion targets.

• Monitor pipeline health and conversion rates to identify trends and areas for improvement, ensuring sustainable growth.

• Provide actionable insights for resource allocation, territory design, and sales strategies to maximize revenue opportunities.

• GTM Optimization:

• Partner with GTM teams across the revenue funnel to enhance prospecting, streamline the sales process, and improve lead-to-revenue conversion rates.

• Work with Customer Success teams to map and enhance the customer journey, focusing on driving engagement, retention, and expansion opportunities.

USA-based roles only: The annual base salary for this role is between $158,000 USD and $214,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $136,000 CAD and $184,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

Our approach to remote work

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

👶 Maternity and parental leave top-up programs

🏝 Generous PTO policy

💖 Four company-wide wellness days

 Growth and future

📈 Company equity for all full-time employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🌎 Employee-led inclusion and belonging programs and ERGs

🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.