Service Desk Engineer (APAC) (Potential future opportunity)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

 Service Desk Engineer (For future upcoming projects)

Looking for a tech-savvy problem solver who thrives on keeping systems running smoothly!

We need someone to monitor and maintain our automated network services while delivering exceptional support to our clients. You'll be the first line of defense—troubleshooting issues, managing backups, and ensuring our clients' IT infrastructure stays healthy and secure.

What you'll do:

• Monitor and administer LAN/WAN networks and service systems
• Investigate and resolve backup failures and technical issues
• Provide prompt technical support via phone and email
• Configure hardware and network equipment
• Document everything in ConnectWise and meet SLA requirements

What we're looking for:

• Customer support experience with a professional approach
• Strong understanding of networks, routers, and Microsoft systems
• Logical diagnostic skills and troubleshooting ability
• IT qualifications (Cert III or related tertiary education preferred)
• Bonus: CCNA, MSCA, VMware, or Fortinet certifications

If you're ready to build great client relationships while solving real technical challenges, let's Talk.

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