CloudPayBilling Specialist
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
CloudPay is seeking a detail-oriented and proactive Billing Specialist to join our Finance team. In this global role, you’ll support end-to-end billing operations—ensuring accuracy, resolving queries, and maintaining customer data across multiple markets.
You’ll work closely with both customers and internal teams to deliver timely, compliant invoicing and play a key role in supporting our monthly billing cycles. If you're confident with numbers, customer-focused, and thrive in a fast-paced environment, this is a great opportunity to grow your finance career in an international setting.
Join us at CloudPay and help power the global payroll revolution
Main responsibilities
Efficient and effective resolution of customer queries
Provide assistance with monthly customer billing cycles
Collaborate internally with the wider finance and operational teams on customer invoicing matters
Set up new customers, reflect amendments/addendum, and update client and billing information on NetSuite
Assistance with other pricing/billing-related activities
4x/month RTO, Monday to Friday 3PM to 12MN
Experience needed for this role
Previous experience in international billing
Understanding of VAT and US Sales tax and how it works across countries
Good understanding of MSA and related documents
Price awareness in relation to the invoice process
Netsuite experience advantageous
Good Excel skills
Strong interpersonal and communication skills
Passionate to learn, has strong attention to detail, and proactive
Able to work in a high-pressure environment
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Philippines Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Sick Leave
EAP
Group Life Insurance, HMO
Employee Referral Program
De Minimis Benefit
WFH Allowance
Mid-Year Bonus
13th Month Pay
Regularization Bonus, 1st Year Anniversary Bonus
Bereavement Leave
Paid Volunteering days
Study Leave
Marriage Leave
CloudPay is committed to being an equal opportunities employer.
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The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.Glassdoor