SutherlandCustomer Service Non Voice (Korean Speaker)
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
SutherlandUnlocking digital performance. Delivering measurable results.
Job Description
Research customer problems and deliver solutions.
Deliver an experience to every customer, meeting client's service standards.
Respond to 60-70 emails per day through template and long form email responses to customer email inquiries.
Achieve and maintain required metrics and goals.
Work proactively to ensure potential issues are escalated appropriately.
Work as part of the team to ensure the program floor is a positive and professional environment.
Provide support in projects and initiatives as and when required.
Fluent in English and Korean (written and verbal) to support a diverse, global customer base.
Take full ownership of customer issues from initial contact to final resolution, ensuring no inquiry is left unresolved.
Qualifications
Education: Diploma and above.
Good English skills, and excellent in Korean speaking.
Able to read and write in English and Korean.
Candidates with technical background will be an advantage.
Candidate with full working rights in Malaysia who has excellent Korean skills. Willing to relocate to Malaysia.
Foreign candidate should have at least 2 years of full-time working experience, and passport validity should be more than 2 years, as per Malaysia visa application's requirement.
Non-Korean candidates should have at least passed TOPIK/LKAT; TOPIK II (Intermediate-Advanced, Levels 3-6)
Additional Information
Work Time/Mode:
Time: 7am-4pm / 3pm- 12am, it's subject to changes in the future according to business need.
Days: Rotational, including weekends & public holidays (5 working days, 2 days off).
Mode: WFH (Bangsar South)
Training and nesting should be on-site / Sutherland office (about 5 weeks).
Advisor(s) will come to the office when required or when there’s on-site activity, maybe once or twice in a quarter.