Medical Information Specialist I - Nurse

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Us as a Medical Information Specialist I - Nurse – Make an Impact at the Forefront of InnovationWe have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service. You will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines. The information you provide will be given to a level in parallel with your expertise, experience, and training.

What You’ll Do:• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Education and Experience Requirements:• Bachelor's degree and equivalent experience in Nursing, and relevant formal academic / vocational qualification• Active RN license required or Nurse Licensure Compact (NLC) equivalency• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role

Knowledge, Skills and Abilities:• Excellent verbal and written communication skills• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required• Proficient computer and keyboarding skills• Good interpersonal skills• Ability to work independently as well as part of a team.• Ability to interpret client provided complex medical and technical information• Organizational and time management skills• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Conditions and Environment:• Work is performed in an office environment with exposure to electrical office equipment• Constant interaction with clients/associates required• Constant attention to detail-visual, mental• Constant multi-tasking• Daily exposure to high pressure, intense concentration needed• Rotating shifts required, primarily supporting evening hours of 11am-7pm and Noon-8pm EST.• Long varied work hours required occasionally

Compensation and Benefits

The hourly pay range estimated for this position based in North Carolina is $35.00–$39.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards