Sr. Director, Commercial AI Product Owner

ROLE SUMMARY

The Commercial AI Product Owner will lead an AI product for the commercial AI Acceleration team to design, develop, and scale real-time messaging suggestions for end customers, leveraging approved content and logic defined in partnership with marketers to improve HCP engagement effectiveness and drive business outcomes.

ROLE RESPONSIBILITIES

• Business engagement: Build strong relationships end customers to understand call workflows, identify pain points, and translate needs into product requirements 
• Roadmap ownership: Translate approved business cases into a pod roadmap with clear scope, milestones, success metrics, and risks, in partnership with Digital and marketing stakeholders 
• Backlog management: Own the intake, refinement, sizing, and prioritization of backlog items to maximize business value and impact to business teams within capacity constraints 
• Design readiness: Partner with translators and UX to define problem statements, message flows, prompts, and UI specifications tailored to field requirements, including designing the taxonomy to map barriers to each individual HCP 
• Governance alignment: Ensure compliance with data access, model approvals, risk controls, brand, and regulatory requirements before development begins 
• Pod leadership: Lead a cross-functional team of data science, ML engineering, full-stack, solution architecture, UX, agent ops, business translators through iterative development cycles 
• Release management: Oversee release readiness including test plans, go/no-go decisions, stakeholder alignment, and deployment execution with engineering/DevOps 
• Testing & monitoring: Conduct UAT and production smoke tests, validate guardrails and monitoring, and ensure systems meet SLOs/SLAs on latency, accuracy, availability, and cost 
• Enablement & adoption: Partner with the Change Management & Training Lead and cross functional partners to support change management and drive adoption, providing input on training and communications while ensuring consistency of in-product guidance and messaging from the core product and marketing teams 
• Issue resolution: Triage and resolve user issues, communicate updates and workarounds, and manage incident reporting trends 
• Performance tracking: Track and report KPIs including adoption, relevance, business outcomes, and delivery predictability; continuously refine based on marketer and user feedback 
• Collaboration: Partner with other AI pods to ensure seamless integration and continuity of insights 
• Culture & accountability: Foster a pod culture of clarity, speed, collaboration, and accountability to deliver measurable business impact 
• Issue resolution: Triage and resolve user issues, communicate updates and workarounds, and manage incident reporting trends 
• Performance tracking: Track and report KPIs including adoption, relevance, business outcomes, and delivery predictability; continuously refine based on marketer and user feedback 
• Collaboration: Partner with other AI pods to ensure seamless integration and continuity of insights 
• Culture & accountability: Foster a pod culture of clarity, speed, collaboration, and accountability to deliver measurable business impact

 

Basic Qualifications:

• BA / BS with 12+ years of experience leading cross-functional commercial projects (graduate degrees can be substitute for experience)
• Understanding of AI and machine learning frameworks and libraries
• Experience in leading teams

Preferred Qualifications:

• Experience with cloud platforms and tools for deploying AI models, such as AWS, Google Cloud, or Azure.
• Experience in AI development, including hands-on experience with designing, training, and deploying AI models.
• Ability to lead and inspire a team, fostering collaboration and innovation.
• Strong project management skills, including the ability to plan, execute, and deliver projects on time.
• Excellent communication skills for articulating complex technical concepts to non-technical stakeholders.
• Strategic thinking to align AI initiatives with business goals and industry trends.
• Strong analytical and problem-solving skills to tackle complex challenges in AI development.
• Creativity to innovate and find novel solutions to problems.
• Understanding of ethical considerations and biases in AI, and commitment to developing responsible AI systems.
• Awareness of privacy and security issues related to AI and data handling.
• Understanding of marketing, brand management and commercial analytics to ensure relevant and impactful solutions.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

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