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Customer Service Representative (Polish + English) – Lisbon, Portugal

Lisbon, Portugal

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Job Openings Customer Service Representative (Polish + English) – Lisbon, Portugal

About the job Customer Service Representative (Polish + English) – Lisbon, Portugal

Location: Lisbon, Portugal

Work Model: On-site

Start Date: 30 April 2026

Job Overview

We are looking for a Customer Service Representative fluent in Polish and English to join a leading e-commerce support team in Lisbon. In this role, you will assist customers, ensure a high-quality service experience, and represent one of the most recognized e-commerce platforms.

Schedule

Initial schedule:

Monday to Sunday: 08:00–17:00 or 09:00–18:00 (rotational shifts)
Days Off: 2 rotational days per week

Later stage (TBC by client):

24/7 operation (Monday to Sunday) with rotational shifts.

Responsibilities

Provide excellent customer support via phone, email, or chat.
Maintain strong knowledge of e-commerce products and service standards.
Handle customer inquiries and resolve issues efficiently.
Demonstrate empathy and rational decision-making when assisting customers.
Manage high contact volumes, especially during promotional seasons.

Requirements

Fluency in Polish and English (spoken and written).
Strong customer service and communication skills.
Good understanding of e-commerce environments.
Ability to work in rotational shifts and handle peak workloads.

Salary & Compensation

Base Salary: 920€ (paid over 14 months)
Meal Allowance: 7.63€ per working day (~45€ over 11 months)
Welcome Bonus: 1000€ (paid in 12 monthly installments during the first year)

Benefits

Health insurance from Day 1 (employee contribution required; free after 6 months).
Opportunity to work in a multicultural environment in Lisbon.

Relocation Package

For candidates relocating from outside Portugal:

Shared accommodation provided for up to 12 months (details discussed during the interview).
Flight ticket not included.

If you're interested in building a career in customer support within the e-commerce industry, apply now and join a dynamic international team in Lisbon.

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