Team Lead, Financial Crimes Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.

What you will do :

In this role, you will act in a player-coach capacity and are accountable for supporting financial crimes investigators. The Sanctions Team at Stripe will focus on ensuring compliance with sanctions regulations across multiple jurisdictions and identify bad actors engaging in financial crimes to mitigate risks. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in financial crimes investigations and research techniques, and a passion for inspiring a team to deliver an incredible user experience.

Main responsibilities:

• Coach and guide a team of in-office Financial Crimes Operations specialists.
• Set the path and strategy for your team to efficiently manage RFI, tickets and escalations.
• Guide your team to identify money laundering, terrorism financing, and/or sanctions risks.
• Guide your team in completing financial crimes investigations, inclusive of reviewing individual Stripe accounts and large amounts of transactional data.
• Monitor efficiency, productivity, and workload to ensure sanctions related cases are reviewed within the agreed SLA (Service Level Agreement) and with the best quality.
• Build a great culture and a safe space for your team that boosts their growth and strengthens their abilities.
• Be able to analyze performance and make decisions based on data.
• Support recruitment and hiring initiatives.
• Coach and mentor individuals to meet career via structured career development conversations.
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

Who you are:

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• Experience working cross-functionally with multiple teams to deliver high impact initiatives
• Deep understanding of business metrics, should have preferably supported their current manager in weekly and monthly business metrics and reporting
• Excellent analytical and communication skills
• An ability to partner effectively with stakeholders and cross functional teams.
• Passion for process improvement, innovation and obsessed with user experience.
• Have demonstrated ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguity
• Have demonstrated technical aptitude, has experience with data analysis and use of technical tools to troubleshoot user issues
• Willingness to learn new technologies and product features and functionality

Preferred qualifications:

• Previous experience in mentoring, training, coaching and/or leading small to medium size teams.
• Strong operational background including new process launch, service delivery in a high growth technology company.