Global Public Affairs Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position
Intuitive’s Global Public Affairs (GPA) team focuses on enhancing the company’s
corporate reputation, mitigating reputational risk, as well as educating and engaging key
stakeholders on the company’s technology and value. The Taiwan branch office is
seeking a Public Affairs Manager to advance our mission in Taiwan.

The Public Affairs Manager will be primarily responsible for executing media relations,
government affairs, patient advocacy, and issues management activities in Taiwan. This
role reports directly to the Global Public Affairs Director in Taiwan and works closely with
cross-functional teams to develop and implement public affairs strategies that support
business objectives.  

Key Responsibilities
Media Relations
• Execute proactive and reactive media strategies for the Taiwan market in alignment with
the GPA Director’s guidance
• Serve as a media contact in Taiwan and manage media inquiries
• Build and maintain relationships with journalists
• Draft and distribute press releases, media statements, talking points, and other press
materials in Chinese and English; manage internal approval processes
• Coordinate media interviews, press conferences, and other media activities
• Monitor and analyze media coverage; prepare regular reports for internal teams
• Collaborate with local PR agencies and global media relations counterparts in the
company
Patient Advocacy
• Assist in shaping and executing patient advocacy strategies tailored to Taiwan’s
healthcare environment
• Build and manage relationships with patient organizations, support groups, and healthcare
foundations
• Help and coordinate with internal stakeholders to create patient education materials and
resources
• Coordinate and amplify patient testimonial and success story programs
• Facilitate patient access initiatives in collaboration with key external stakeholders and
cross-functional teams
• Attend and represent Intuitive at patient advocacy events and relevant healthcare

Government Affairs
• Support and carry out in-country government affairs strategies aligned with business and
public policy objectives
• Coordinate outreach with government officials, legislators, and other types of policymakers
and policy influencers in the healthcare space
• Facilitate collaboration across third-party organizations (trade associations, surgical
societies, advocacy groups) for advocacy purposes
• Provide updates to leadership on policy and stakeholder developments
• Oversee external government affairs/public affairs consultants as needed
• Participate in industry associations to advance company policy and advocacy goals

Issues Management
• Track, assess, and escalate emerging issues and potential risks affecting Intuitive’s
reputation in Taiwan
• Support the development and execution of relevant communication plans and protocols
• Act as the initial point of contact for crisis communications in Taiwan; ensure swift,
accurate, and consistent messaging
• Assist in advising leadership and cross-functional teams on issue and crisis response
• Conduct post-crisis analyses and surface protocol refinements based on learnings

Qualifications

Required Skills and Experience
• Minimum 10 years of experience in public affairs, marketing communications, government
affairs, patient advocacy, or healthcare marketing, preferably in the medical device or
adjacent sector
• Proven track record in managing media relations, government affairs, and crisis/issues
management at a managerial level
• Strong understanding of Taiwan’s healthcare system, regulatory environment, and political
landscape
• Demonstrated experience in healthcare communications
• Excellent written and verbal communication skills in Mandarin (traditional Chinese) and
English
• Bachelor’s degree or above
• Ability to travel up to 20% domestically within Taiwan
Required Education and Training
• Bachelor’s degree
Working Conditions
• Full-time in Taipei office
Preferred Skills and Experience
• Multinational corporation experience

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.