Senior Manager, Platform Architecture

About Us

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.

Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.

Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!

Summary

Join our team as Senior Manager, Platform Architecture, where you'll play a pivotal role in pioneering a new post-sales technical function at Temporal. We are building the Platform Architecture organization to own the path from purchase to safe, scalable production for our customers. In this position, you'll build and scale this function globally, defining how we run customers in production consistently and ensuring clear ownership across Sales, Support, Services, and Engineering. You'll raise the bar for what "customer success" means in a reliability-first company, empowering you to substantially impact how Temporal grows. This is a career-defining opportunity to shape a function that converts production success into long-term adoption and expansion.

What You'll Do

Build and Lead the Platform Architecture Organization

• Hire, coach, and develop a team of high-performing Platform Architects
• Establish clear role boundaries, career paths, and operating standards
• Set expectations for ownership, outcomes, and technical depth
• Create a culture of accountability, rigor, and customer trust

Own Production Readiness as a Company Capability

• Define and evolve Temporal's production readiness framework
• Standardize activation, reliability, observability, and operational guardrails
• Ensure first workflows reach production faster and more predictably
• Reduce escalations to Engineering through prevention, not heroics

Drive Operational Excellence and Business Outcomes

• Own metrics tied to time-to-production, GRR, NDR, expansion, and health
• Forecast capacity and scale the team responsibly with the business
• Ensure Platform Architects surface expansion signals tied to real usage
• Partner with Growth AEs and Solution Architects to convert readiness into revenue

Partner Across the Company

• Act as the executive technical counterpart to Sales, Support, Services, and Product
• Collaborate with Product and Engineering to feed back real-world production patterns
• Shape customer lifecycle programs and executive-facing engagements (QBRs, EBRs)
• Serve as executive sponsor for key strategic accounts

Evolve the Function Over Time

• Innovate on programs like Production Readiness Partnership
• Influence training, certification, and partner enablement strategies
• Ensure the Platform Architect role continues to scale without dilution
• Build a function that becomes an industry benchmark

What You'll Bring

• 12+ years of professional experience in technical roles, with at least 5 years in leadership positions
• Proven track record building and scaling high-performing technical teams
• Deep understanding of distributed systems, workflow orchestration, and production operations
• Experience defining and implementing customer success frameworks for technical products
• Strong ability to establish metrics, processes, and operational standards that drive business outcomes
• Demonstrated success partnering with Sales, Product, Engineering, and Support organizations
• Excellent executive presence with the ability to engage with senior stakeholders and strategic accounts
• Experience managing complex customer technical programs and driving production readiness initiatives
• Track record of developing talent, building career frameworks, and creating high-trust team cultures
• Strong analytical skills with experience using data to drive decisions and forecast capacity needs

Nice to Haves

• Prior experience with Temporal or similar distributed systems platforms
• Background in professional services, solutions architecture, or customer success engineering leadership
• Experience building post-sales technical functions from the ground up
• Knowledge of modern cloud platforms, Kubernetes, and infrastructure technologies
• Track record of creating scalable enablement programs and training content
• Experience in high-growth SaaS or developer tools companies

Compensation

• The estimated pay range for this role is $300,000 - 340,000 OTE.
• This is a base-salary, variable role with a 70/30 split.
• Equity Options - Eligible for stock options as part of Temporal's equity plan

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. 

U.S. Benefits 

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

Additional Perks 

• $3,600 / Year Work from Home Meals 
• $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
• $74 / Month Reimbursement for Internet
• Calm App Subscription for Mental Health & Wellness

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

We are not working with external recruitment agencies, thanks.