Senior Community & Office Manager

Title: Senior Community & Office Manager

Location: London

Content: At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Our People Team strategy is bold, clear and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on building community — by creating meaningful connection in our offices around the globe, by developing and delivering a five-star workplace experience, and by bringing Trusties together for social moments that matter

In your role as Senior Community & Office Manager, you will manage our London hub while providing oversight for our WeWork Edinburgh site, supported by an on-site Community Champion. You will lead the delivery and implementation of our community and office strategy across both London and Edinburgh. Working closely with our brilliant Head of Community & Office in Copenhagen, you will also assist them with broader departmental initiatives as needed.

What you'll be doing:

Create meaningful connection, through:

• Community communication – being the face of the local community, in the office and on Slack, our primary internal communication tool, championing and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable) and other mediums; gathering informal feedback from Trusties to help us understand community sentiment about key topics
• Meaningful relationships – forging relationships cross-functionally within your local community; welcoming new starters on day one, helping them settle in; meeting and greeting visitors 
• Connected leadership  – supporting with the set-up and organisation of senior leadership events (for example: ‘Ask Me Anything’ sessions with the board or executive team), collaborating with our executive assistants to support senior leadership and board members when AGMs, board meetings and exec meetings are hosted in your office

Develop and deliver a five-star office experience, through:

• Slick operations and clear communication – defining, delivering and communicating a clear service proposition; managing the day-to-day operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure we’re meeting and exceeding expectations; ensuring the office is an inclusive workplace
• A safe and secure workplace – keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks
• Accurate budget management – inputting into budget forecasting; managing the office budget on a day-to-day basis; making sure invoices are paid in a timely manner

Bring Trusties together for social moments that matter, through:

• Celebrations and events – organising and running local celebrations, like Trustpilot’s summer party and end-of-year party, coordinating community-wide get-togethers; supporting Trusties with the logistics of their in-office events

Additionally, you will regularly support continuous-improvement project work as part of your role.

Who you are:

• Strong previous experience in a hospitality-focused role
• Strong planning skills and demonstrated ability to handle multiple projects simultaneously
• A compassionate leader who inspires others to perform at their best
• Positive with a solution-orientated, can-do attitude
• Able to embrace the pace and like it when things move fast
• A natural communicator with a creative streak, who’s a critical thinker, accurate, with attention to detail
• Super-social and a strong collaborator
• Able to work independently and take ownership and accountability
• Clear and precise communication skills in English

 

Additional information

• Travel to other Trustpilot offices may be required on occasion as part of this role. This will usually be within Europe & UK and will likely be infrequent. 
• This role is office-based. You should expect to be in the office 5 days a week.

#LI-JR1

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

_Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) _quoting the role you wish to apply for.

Any offer of employment for this position will be subject to our standard background checks.__