Service Contract Coordinator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Discover Impactful Work: As a Service Contract Coordinator at Thermo Fisher Scientific, you will play a crucial role in managing service contracts and ensuring smooth order processing. This position requires strong financial operations skills, attention to detail, and the ability to work effectively with various teams to meet targets and deliver results.

Location Specific Information: This is an on-site role, working out of our Burlington, Ontario Canada office.

Key Responsibilities:

Service Contract Management:

• Book and invoice service contracts accurately and efficiently
• Create service contracts using Salesforce.com
• Coordinate with the field service team to determine service commencement and invoicing timelines
• Communicate order status to internal and external customers
• Identify and resolve issues preventing proper and timely order processing
• Review provided information and reach out to appropriate parties to resolve conflicts
• Create purchase orders for third-party services

System and Tool Proficiency:

• Utilize Navision and Salesforce.com for order processing and contract creation
• Employ Clari, Excel, and Power BI for forecasting bookings and revenue

Cross- functional Collaboration:

• Work closely with Sales, Field Service, and Finance teams
• Contribute to delivering forecasted results as part of a cohesive team
• Liaise with field service team to ensure smooth service delivery and invoicing

Communication and Reporting:

• Provide regular status updates to team members
• Prepare and distribute reports on order processing and forecasts

REQUIREMENTS:

Keys to Success

Education:

• University Degree or College Diploma in Finance, Business Administration, or related field, or equivalent experience in financial operations

Experience:

• 3+ years of proven experience in financial operations, sales operations, or a related role
• Strong experience in booking and invoicing processes
• Proficiency in utilizing Navision, Salesforce.com, Clari, Microsoft Excel, Word, and Power BI

Knowledge, Skills and Abilities:

• Strong interpersonal skills with excellent written and verbal communication abilities
• Meticulous attention to detail and ability to process orders in a timely fashion
• Advanced proficiency in financial analysis and reporting tools
• Ability to work effectively with all levels of the organization
• Strong desire to meet targets and communicate status to team members
• Excellent problem- solving skills and ability to resolve conflicts
• Maintain high sensitivity to confidential information

**Benefits:**At Thermo Fisher Scientific Inc., we offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join our world-class team and enjoy outstanding career and development prospects. We are proud to have an exciting company culture that embodies integrity, intensity, involvement, and innovation!

Join our team today and be part of a world-class organization dedicated to making a positive impact. Thermo Fisher Scientific Inc. is an equal opportunity employer and encourages applicants from all backgrounds to apply. Apply today at http://jobs.thermofisher.com.

Compensation

The salary range estimated for this position based in Ontario is $62,100.00–$75,000.00.