StarfishTechnical Support Representative
We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.
- Minimum of 1 year demonstrated proficiency as a Technical Support Representative
- Exceptional English communication abilities, encompassing both written and verbal aptitude
- Outstanding capabilities in phone, email, and instant messaging communications
- Strong organizational and time management proficiencies
- Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets, such as MS Office
- Familiarity with online calendar platforms and scheduling tools, including Google Calendar
- Possesses a proactive and confident demeanor with acute attention to detail
- Able to work the night-shift.
Duties and Responsibilities
- Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
- Deliver technical assistance through telephone, email, and chat channels.
- Aid in the generation, revision, and timely dispatch of invoices.
- Orient customers through the initial phases of platform/product engagement.
- Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
- Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
- Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.
Technical Requirements:
USB Headset
Functional Webcam
Functional Computer
Internet Service with a minimum speed of 25 Mbps via cable connection
Comprehensive Health Insurance Coverage (HMO)
Performance-Based Incentive Programs
Embracing and Inclusive Workplace Culture
Continuous Upskilling and Development Opportunities
Full Work-From-Home Arrangement
Dedicated and Supportive Team Environment
Pathways for Professional Advancement
Engaging and Enjoyable Work Atmosphere