Salesforce Senior Functional Consultant

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

We are seeking expressions of interest from experienced Senior Salesforce Functional Consultants who are passionate about delivering high‑quality solutions and driving business transformation through the Salesforce ecosystem. You will play a key role in shaping end‑to‑end solution design, partnering closely with stakeholders to understand business needs and translate them into scalable Salesforce capabilities.

This is an exciting opportunity for consultants who thrive in dynamic environments, enjoy solving complex challenges, and are committed to delivering meaningful, user‑centered outcomes. If you are someone who brings both strategic thinking and hands‑on expertise, we would be delighted to hear from you.

Primary duties

As a Salesforce Senior Functional Consultant, you will show professionalism, and flexibility, be continuously learning, and act as a role model for our juniors and our clients. Your role responsibilities will be to:

• Prepare and lead requirements gathering workshops with key stakeholders for small to medium complexity projects.
• Create, own and interpret process maps for small to medium complexity projects / businesses.
• Participate in NTT DATA added value activities outside regular client work.
• Identify and raise potential risks to project and suggest, where possible, mitigation strategies.
• Write epic and user stories, utilizing behavior driven development.
• Configure Salesforce based on user stories.
• Ensure compliance to design standards, perform unit testing, and actively manage assigned tasks to ensure quality completion by or before their due dates.
• Complete mandatory training and maintain certification level.
• Manage and prioritize project backlog for small to medium complexity projects.
• Ensure overall solution design, integrity and completeness for small to medium complexity projects.
• Provide input for solution design for medium to high complexity projects
• Deliver and maintain key design decision recommendations and formulate options, pros and cons on small to medium complexity projects.

To thrive in this role, you need to have:

Business process improvement

• Plans and leads strategic, large and complex business process improvement activities aligned with automation, or exploring existing or new technologies.
• Develops organizational policies, standards and guidelines for business process improvement.
• Leads the introduction of techniques, methodologies and tools to meet business requirements, ensuring consistency across all user groups.
• Leads the development of organizational capabilities for business process improvement and ensures adoption of and adherence to policies and standards.

Requirements definition and management

• Plans and drives scoping, requirements definition and prioritization activities for large, complex initiatives.
• Selects, adopts and adapts appropriate requirements definition and management methods, tools and techniques. Contributes to the development of organizational methods and standards for requirements management.
• Obtains input from, and agreement to requirements from a diverse range of stakeholders. Negotiates with stakeholders to manage competing priorities and conflicts.
• Establishes requirements baselines. Ensures changes to requirements are investigated and managed.

Stakeholder relationship management

• Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
• Implements stakeholder engagement / communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships.

User experience design

• Selects appropriate tools, methods and design patterns to design user interactions with and experiences of a product, system or service.
• Translates concepts into outputs and prototypes and captures user feedback or evaluation to improve designs.
• Evaluates alternative design options and recommends designs considering performance, security, usability and accessibility requirements.
• Interprets and follows visual design and branding guidelines to create a consistent and impactful user experience.

Software configuration

• Designs, verifies, documents, amends and refactors complex software configurations for deployment.
• Contributes to the selection of software configuration methods, tools and techniques.
• Applies agreed standards and tools, to achieve well-engineered outcomes.
• Participates in reviews of own work and leads reviews of colleagues’ work.

Solution Architecture

• Leads the development of solution architectures in specific business, infrastructure or functional areas.
• Leads the preparation of technical plans and ensures that appropriate technical resources are made available. Ensures that appropriate tools and methods are available, understood and deployed in architecture development.
• Provides technical guidance and governance on solution development and integration. Evaluates requests for changes and deviations from specifications and recommends actions.
• Ensures that relevant technical strategies, policies, standards and practices (including security) are applied correctly.

Experience and skills

Required experience

• Candidates with Consumer Goods Cloud experience or from Fast-Moving Consumer Goods (FMCG) industry are highly desirable.
• Professional consulting and functional delivery experience within a large-scale enterprise or technology services environment.
• At least 3 – 5 years of experience working with the Salesforce platform.
• 3+ years of experience implementing Salesforce across various use cases.
• Experience working in an Agile project delivery environment.

Academic qualifications

• Bachelor’s degree or equivalent in business, information systems, technology, or a related discipline.

Certifications (Good to Have)

• Salesforce Certified Platform Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer 1
• Scaled agile or product delivery certifications advantageous such as SAFe, Product Owner, or Business Analyst accreditations.

Workplace type:

About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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