Account Director (6 month FTC)

This is a 6 month fixed term employee contract initially, with a likelihood of extension

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

As an Account Director at DEPT®, you will lead strategic client relationships, overseeing the delivery of complex, multi-channel campaigns across global teams. You'll serve as a trusted advisor to senior stakeholders, combining deep marketing expertise with operational excellence. More than just a client lead, you’ll drive growth, inspire teams, and elevate creative output, ensuring our work not only meets but exceeds expectations.

KEY RESPONSIBILITIES:

• Own and grow key client relationships, acting as the senior point of contact and strategic partner to client stakeholders
• Lead the development and delivery of integrated campaigns, ensuring they align with client goals and brand direction
• Shape client strategy by understanding business needs, market dynamics, and audience insights—translating them into actionable, measurable plans
• Oversee the full lifecycle of project delivery, ensuring quality, efficiency, and profitability across all initiatives
• Collaborate closely with creative, strategy, and tech teams to drive innovative thinking and high-quality output
• Lead and mentor the client services team, providing guidance, development opportunities, and performance feedback
• Manage budgets, forecasts, and revenue opportunities, identifying areas for growth within accounts
• Ensure clear communication and alignment across global DEPT® teams and with external stakeholders
• Contribute to new business development efforts—identifying opportunities, leading pitches, and supporting cross-functional RFPs
• Drive internal account planning sessions, building roadmaps to deepen client partnerships and unlock new workstreams
• Monitor campaign performance and client satisfaction, using data and insights to continuously optimize our approach
• Champion DEPT® values and ensure our work consistently reflects the highest standards of creativity, strategy, and execution

WHAT WE ARE LOOKING FOR:

• Extensive agency-side experience in a senior Client Services role—ideally as an Account Director, or strong Account Supervisor stepping up
• Proven track record leading large-scale, integrated campaigns across digital, social, content, and experiential
• Strategic mindset with the ability to distill complex client challenges into clear marketing solutions
• Demonstrated success in nurturing long-term client relationships and expanding scopes of work
• Confident in managing budgets, commercial planning, and driving profitability
• Excellent communication and presentation skills, comfortable engaging C-suite clients
• Adept at managing and motivating cross-functional teams, with strong mentoring and leadership abilities
• Highly organized, calm under pressure, and capable of balancing multiple priorities in a fast-paced environment
• Familiarity with project management tools and processes, with a passion for operational excellence

WE OFFER

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday (plus Public Holidays).
• Refreshments are provided in the office all week
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.