Customer Management Analyst II - Spanish speaker

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Use data to figure out insights to increase profits and efficiency.
• Gather this data through a number of ways, from mining computer data through software, looking other internal or external data and trends to help develop a picture of where the business stands, where can we improve and where can we reduce costs.
• Provide on-going analytics, metric optimization, and reports for the Business & Leadership/Management to assist in day to day business decisions
• Development of new analytics as needed, or potentially other forums of distribution as needed.
• For data integrity issues, provide support in resolving
• Cataloging of existing data, reports, analytics that provide clear instructions on how certain reports are run, what data is included in them, frequency of update
• Use analytical skills and techniques to identify opportunities to remove waste, save time, increase productivity, and drive continuous improvement within Services organization.
• Work on develop scorecards and dashboards for KPI tracking, and enable them to make sound business decisions informed by accurate, congruent, and reliable information.
• Identify new advanced analytic opportunities and proactively determine best methods to gather new and existing data to solve complex problems.
• Run standard and ad hoc reports; Gather information for the Critical Care Process when needed
• Communicate specific SLA (Service Level Agreement) requirements to specific locations; Actively assist in SLA commitments; Analyze account-specific subcontractor performance and match to SLA requirements for compliance
• Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables
• Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation

BASIC QUALIFICATIONS:

• Bachelor’s Degree
• 1-3 years of related experience required
• Spanish and English language proficiency
• Technical Skills: Knowledge of SQL queries, PowerBI or other data analysis tools
• Analytical Skills: A major part of the job is to determine what data trends mean. Being able to analyze the data is crucial.
• Problem-Solving: Business intelligence analysts need to look at the data trends and recommend solutions for driving performance and process improvements.
• Ability to work in a fast-paced environment and multi-task; Good time management and organizational skills
• Excellent written and verbal communications skills
• Ability to work as part of a team or independently
• Ability to identify and resolve issues with a sense of urgency
• Able to learn at a rapid pace, desire to go the extra-mile consistently
• Commitment to quality and strong attention to detail.
• Proven track record of providing needed requests accurately, consistently and on time

PREFERRED QUALIFICATIONS:

• Demonstrated proficiencies with Microsoft Office Suite software
• Proficient in use of tools such as Excel/PowerBI
• Analytical and/or technical experience, preferably within NCRAtleos Services
• Experience with Banking LoB

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners

EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.