Product Manager - Customer Experience (f/m/d)

About the Opportunity

We’re looking for a Product Manager (f/m/d) to join our Customer Experience Optimization teams.

What to expect?

• Own end-to-end delivery of key features within a product, across analytics, personalization, experimentation, or optimization
• Run product discovery to deeply understand user needs through research and stakeholder collaboration
• Define clear problem statements, success metrics, and measurable outcomes
• Translate insights into actionable requirements and roadmap priorities
• Partner closely with Engineering and Design to scope, plan, and deliver high-quality solutions that drive real customer value
• Track product performance through metrics and user feedback, identifying opportunities for iteration and prioritization
• Contribute to an iterative, outcomes-driven product culture

What you need to be successful

• 2+ years of experience in product management, ideally in B2B SaaS or data/AI-focused products
• Proven track record of shipping features that deliver customer and business value
• Strong product discovery skills — comfort with ambiguity, research, and validation
• Familiarity with technical and data-rich products, and a willingness to grow your technical depth
• Strong attention to detail to ensure a consistent product experience that meets business, technical, and compliance needs
• Collaborative and approachable — able to build trust with cross-functional teams
• Strong attention to detail, ensuring a cohesive product experience that aligns with business goals, technical constraints, and compliance requirements.
• Collaborative and approachable, able to build positive working relationships with engineering, design, and members from different teams
• Experience working with analytics, AI, personalization, or experimentation platforms is a plus
• Strong written and verbal communication; ability to align diverse stakeholders
• Comfortable defining metrics, interpreting insights, and driving iterative improvement

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-hybrid #LI-AT1

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture.