iSTA SolutionsAuthorizations CSR for US Healthcare - ISTA Solutions
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Authorizations Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description:
Provides customer support through different communication channels (Phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc.
At least 6 months BPO experience handling a Healthcare Account
Familiar with US Healthcare Insurance
Knowledge with Authorizations
Good verbal & written English skills
Ability to display empathy and patience in addressing customer concerns
Strong problem-solving skills
Adaptability to a changing work environment
Ability to remain calm under pressure
Proficiency in using computer systems & relevant software
Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
Amenable working night shift
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives