Operations and AI Innovation Intern

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Lisbon, Portugal 

About Cloudflare's Data & Technology Team

At Cloudflare, we are helping build a better Internet, and our Data & Technology Team is at the heart of that mission. We are looking for a highly organized, tech-savvy Operations and AI Innovation intern who will help modernize our workflows by integrating AI-driven automation into our everyday processes. In this role, you will be a key contributor to our strategic goals by identifying manual bottlenecks and building the technical bridges needed to automate them.

About the Internship Program

As an Operations and AI Innovation Intern on the Data & Technology Team, you will:

• Process Analysis & Innovation: Audit current manual workflows to identify opportunities for automation. You will map out complex business processes (such as internal privacy and vendor assessments, data subject requests, etc.) and provide recommendations on where AI can drive maximum efficiency. 
• AI Agent Development: Develop and refine AI agents and “Gems” to automate manual tasks. This includes prompt engineering, defining agent personas, and iteratively testing outputs to ensure they meet quality standards.
• Operational Monitoring & Insights: Define and develop data queries and dashboards to track key performance indicators and analyze operational metrics using tools such as Google Looker Studio or Tableau. 
• Communication Automation: Design and deploy automated triage and response systems for high-volume inbound requests received through emails, ticketing systems, and other shared departmental channels. 
• Knowledge Integration: Help map internal data sources, such as internal Wikis, Sales answer banks, and technical documentation into the automation knowledge base to improve response accuracy.

You can check out our internship blogs to learn more about our program and hear directly from our past interns.

Examples of desirable skills, knowledge and experience

• Currently pursuing a Bachelor's degree in a technical field.
• Technical Curiosity: Experience using LLM interfaces (such as Gemini) and prompt engineering, paired with a strong interest in the emerging field of AI agents.
• Problem-Solving Mindset: Ability to analyze manual processes and envision an automated solution.
• Communication: Ability to distill complex legal or technical requirements into clear actionable insights.
• Intellectual Curiosity: A natural drive to explore new technologies and a "figure it out" mindset. 
• Process Documentation: Ability to draft clear technical specifications and Standard Operating Procedures (SOPs) to ensure automated workflows and reporting systems are sustainable and easy for others to maintain.
• Familiarity with API integrations, Opencode or Windsurf. 
• Ability to commit to a minimum 12 week summer internship.
• In office 3-5 days a week in the Lisbon office.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.