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Bilingual Japanese Customer Support Specialist - Pampanga

Angeles, Pampanga, Philippines

Apply for Position Or refer someone

Job Openings Bilingual Japanese Customer Support Specialist - Pampanga

About the job Bilingual Japanese Customer Support Specialist - Pampanga

What You'll Do:

• Deliver world-class support via email and phone to our Earner & Spender clients with clear, prompt, and helpful solutions.
• Provide timely insights to stakeholders using logical and effective communication channels.
• Improve processes to enhance the customer experience, focusing on retention and satisfaction for high-value clients.
• Identify patterns in customer interactions to optimize support systems as we grow.
• Maintain excellence in core responsibilities while contributing to the teams long-term success.
• Thrive in a high-volume, fast-paced environment across service industries, retail, hospitality, or other support areas.
• Manage multiple tasks efficiently under pressure in a complex environment.

What You Bring:

• 1–2 years of work experience.

• Bachelors degree.

• Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset.

• Customer-first attitude, taking independent and appropriate actions to support clients.

• Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week).

• Bilingual in Japanese and English, with proficiency in spoken and written communication.

Preferred Qualifications:

• Previous customer experience is a plus.

Perks & Benefits:

• HMO coverage

• Leave credits

• Allowances

• Attendance bonus

• Monthly prizes and bonuses

• Referral bonus up to PHP 30,000

Work Setup:

• Onsite at SkyTech, IT Park, Mabalacat, Pampanga

• Rotating shifts

• 6-month project-based contract

Apply for PositionOr refer someone

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What You'll Do:

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\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Deliver world-class support via email and phone to our Earner & Spender clients with clear, prompt, and helpful solutions.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Provide timely insights to stakeholders using logical and effective communication channels.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Improve processes to enhance the customer experience, focusing on retention and satisfaction for high-value clients.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Identify patterns in customer interactions to optimize support systems as we grow.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Maintain excellence in core responsibilities while contributing to the teams long-term success.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Thrive in a high-volume, fast-paced environment across service industries, retail, hospitality, or other support areas.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Manage multiple tasks efficiently under pressure in a complex environment.
\n

\n

What You Bring:

\n

\n
• \n

  1\u20132 years of work experience.

  \n
\n
• \n

  Bachelors degree.

\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Customer-first attitude, taking independent and appropriate actions to support clients.
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week).
\n
• <span style=\"font-family: inherit; font-size: 0.875rem;\">Bilingual in Japanese and English, with proficiency in spoken and written communication.
\n

\n

Preferred Qualifications:

\n

\n
• \n

  Previous customer experience is a plus.

  \n
\n

\n

Perks & Benefits:

\n

\n
• \n

  HMO coverage

  \n
\n
• \n

  Leave credits

  \n
\n
• \n

  Allowances

  \n
\n
• \n

  Attendance bonus

  \n
\n
• \n

  Monthly prizes and bonuses

  \n
\n
• \n

  Referral bonus up to PHP 30,000

  \n
\n

\n

Work Setup:

\n

\n
• \n

  Onsite at SkyTech, IT Park, Mabalacat, Pampanga

  \n
\n
• \n

  Rotating shifts

  \n
\n
• \n

  6-month project-based contract

  \n
\n

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