Customer Success Manager

LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.

You'll thrive at LiveKit if you:

• are customer obsessed

• are known as the go-to person for tackling tough problems

• work hard and can build and ship fast

• focused on polish, detail and quality

• are a fast learner, frequently picking up new tips, tricks, and skills.

The best way to impress us is with thoughtful ways you’d implement LiveKit, and potentially tinkering with it 😊

About This Role:

LiveKit is looking for a Customer Success Manager to help customers successfully launch and scale voice, video, and real-time AI applications built on our platform.

You’ll work closely with developers, product teams, and engineering leaders to help customers move from their first implementation to production deployment.

Your focus will be helping customers adopt the platform, ship real products, and scale usage over time.

This role partners closely with Account Executives but focuses entirely on customer success and product adoption. Account Executives own renewals and commercial expansion.

This is one of the first Customer Success hires at LiveKit, so you’ll also help build the foundation for how we support customers as the company grows.

What You’ll Do

• Help customers move from initial onboarding to successful production deployment

• Work closely with developers and engineering teams integrating LiveKit into their products

• Drive product adoption and usage growth across your customer accounts

• Support customers as they integrate LiveKit into their backend systems, infrastructure, and production environments

• Create success plans aligned with what customers are building and shipping

• Monitor usage, adoption signals, and deployment progress to identify risks early

• Share customer feedback with Product and Engineering teams

• Partner with Account Executives to ensure customers are set up for long-term success

• Help build the first Customer Success playbooks, onboarding programs, and lifecycle processes

• Define customer health signals and adoption metrics as the CS function scales

Who You Are

• 4–7 years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience supporting API platforms, infrastructure software, or developer tools

• Comfortable working with developers, product teams, and engineering organizations

• Experience helping customers move from implementation to production deployment

• Familiar with technical integrations, APIs, and system architectures

• Experience building or improving customer success programs, such as onboarding frameworks, playbooks, or customer health metrics

• Comfortable supporting enterprise customers with multiple stakeholders

• Strong communicator who can engage both technical users and leadership teams

• Comfortable working in a startup environment where processes are still being built

Nice to Have

• Experience supporting real-time communications, voice, video, or streaming platforms

• Experience working with AI, developer platforms, or infrastructure products

• Background in developer-facing companies such as Stripe, Twilio, Datadog, Cloudflare, or similar

Our Commitments to You

We offer

• An opportunity to build something truly impactful to the world

• Contribute to open source alongside world-class engineers

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy