Supervisor, IT Network Infrastructure

SUPERVISOR, IT NETWORK INFRASTRUCTURE

SpaceX technical teams work in a complex environment supporting a variety of critical production, launch and landing activities. The Network Infrastructure team installs and supports the low voltage used for all types of telecommunications in support of the production and launch vehicles and spacecraft. This includes but is not limited to installation and support of the layer 1 fiber and copper data network cabling infrastructure, support of mission video, ground-side vehicle and payload interface systems, ground stations, telemetry and optical tracking systems, marine communications, readiness testing, and other systems involved in real-time communications and operations for Falcon, Dragon, Starship and other missions.

RESPONSIBILITIES:

Supervise technician teams to install and maintain mission critical communication systems
Prioritize and schedule work to meet required timelines
Provide feedback and progress updates to project stakeholders
Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
Coordinate with other contractors and project teams as needed
Collaborate with the communication engineers and telecommunication specialist in system designs, selection of materials, and creation of documentation
Interface with external carriers (private and government) at cross-connect facilities, and transition points
Provide superior customer service to SpaceX launch customers
Provide QA and auditing before and after work
Maintain the integrity of the documentation of all installations including assets, locations, connectivity, and the patch record databases
Assist with the creation of local and companywide installation and workmanship standards
Provide ongoing feedback, periodic review, and corrective action to direct reports
Review timesheets, manage overtime and time off requests
Verify compliance with OSHA regulations and SpaceX safety requirements
Assist in the evaluation and selection of candidates for open positions in the team

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate
5+ years of telecommunications systems experience
2+ years prior leadership experience (leading teams, projects or people)

PREFERRED SKILLS AND EXPERIENCE:

Technical expertise in the installation, termination, testing of low voltage cables and fiber optical cables to include twisted pair, coaxial, stranded and solid conductor low voltage cables, single mode and multi-mode fiber optical cables
Strong knowledge of industry standards (BICSI, NEC, TIA/EIA); different types of fiber (MM, SM) for interior and exterior usage; Cat5E, Cat6 and Cat6A data cabling; and cable pathways such as conduit, fire penetrations and cable trays
Knowledge of the telecom network best practices and concepts including network security, network architecture design, technical standards and deliverables, troubleshooting tools (e.g., line analyzers, breakout boxes, and network traces), software and hardware installation and configuration, network hardware, and protocols (e.g., TCP/IP, DLC, and ASYNC)
Working knowledge of audio, video, and wireless systems and corresponding physical means of delivery (analog, digital, AoIP, VoIP, etc.)
Operational knowledge of oscilloscopes and multi-meters, soldering wires and connectors, various crimping tools, wire stripping techniques, Ohm’s law, continuity testing, pinning out a military type connector, routing and tie wrapping cables, drilling and tapping holes, and building junction boxes
Experience with DC power supplies, DC-DC converters, heat shrink tubing, cable harnessing, lacing, and proper strain relief concepts
Experience with IP and HD-SDI video cameras and infrastructure
Comprehension of modern networking architecture and what is necessary for physical layer inter-connectivity
Experience operating articulating boom lifts, fork lifts, scissor lifts, and other work site machinery
Proficient in the use of Visio or other CAD software to read and develop system documentation
Experience in the installation and operation of RF communication systems
IP and HD-SDI Video cameras and infrastructure
Comprehension of modern networking architecture and what is necessary for physical layer inter-connectivity
Working knowledge of electrical systems including UPS and standby power systems
Sound knowledge of computer skills, MS Words, Excel, and Power Point

ADDITIONAL REQUIREMENTS:

Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks
Ability to work at elevated heights and/or tight spaces
Physical effort including standing, lifting and carrying moderately heavy materials (up to 25 lbs unassisted) or equipment
Regularly exposed to work in extreme outdoor environments – heat, cold, rain
Work occasionally performed in an environment requiring exposure to fumes, odors, and noise
Willingness to work long hours, some nights and weekends when need to meet critical deadlines
Ability to travel (up to 25%) as required to common destinations including Hawthorne, CA (SpaceX headquarters); McGregor, TX (SpaceX test site); Vandenberg, CA (SpaceX west coast launch site); Cape Canaveral, FL (SpaceX east coast launch site)

Details

Location

Bastrop, TX 78602, USA

Experience

Min. 5 years5+ years of telecommunications systems experience

SUPERVISOR, IT NETWORK INFRASTRUCTURE

RESPONSIBILITIES:

Supervise technician teams to install and maintain mission critical communication systems
Prioritize and schedule work to meet required timelines
Provide feedback and progress updates to project stakeholders
Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
Coordinate with other contractors and project teams as needed
Collaborate with the communication engineers and telecommunication specialist in system designs, selection of materials, and creation of documentation
Interface with external carriers (private and government) at cross-connect facilities, and transition points
Provide superior customer service to SpaceX launch customers
Provide QA and auditing before and after work
Maintain the integrity of the documentation of all installations including assets, locations, connectivity, and the patch record databases
Assist with the creation of local and companywide installation and workmanship standards
Provide ongoing feedback, periodic review, and corrective action to direct reports
Review timesheets, manage overtime and time off requests
Verify compliance with OSHA regulations and SpaceX safety requirements
Assist in the evaluation and selection of candidates for open positions in the team

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate
5+ years of telecommunications systems experience
2+ years prior leadership experience (leading teams, projects or people)

PREFERRED SKILLS AND EXPERIENCE:

Technical expertise in the installation, termination, testing of low voltage cables and fiber optical cables to include twisted pair, coaxial, stranded and solid conductor low voltage cables, single mode and multi-mode fiber optical cables
Strong knowledge of industry standards (BICSI, NEC, TIA/EIA); different types of fiber (MM, SM) for interior and exterior usage; Cat5E, Cat6 and Cat6A data cabling; and cable pathways such as conduit, fire penetrations and cable trays
Knowledge of the telecom network best practices and concepts including network security, network architecture design, technical standards and deliverables, troubleshooting tools (e.g., line analyzers, breakout boxes, and network traces), software and hardware installation and configuration, network hardware, and protocols (e.g., TCP/IP, DLC, and ASYNC)
Working knowledge of audio, video, and wireless systems and corresponding physical means of delivery (analog, digital, AoIP, VoIP, etc.)
Operational knowledge of oscilloscopes and multi-meters, soldering wires and connectors, various crimping tools, wire stripping techniques, Ohm’s law, continuity testing, pinning out a military type connector, routing and tie wrapping cables, drilling and tapping holes, and building junction boxes
Experience with DC power supplies, DC-DC converters, heat shrink tubing, cable harnessing, lacing, and proper strain relief concepts
Experience with IP and HD-SDI video cameras and infrastructure
Comprehension of modern networking architecture and what is necessary for physical layer inter-connectivity
Experience operating articulating boom lifts, fork lifts, scissor lifts, and other work site machinery
Proficient in the use of Visio or other CAD software to read and develop system documentation
Experience in the installation and operation of RF communication systems
IP and HD-SDI Video cameras and infrastructure
Comprehension of modern networking architecture and what is necessary for physical layer inter-connectivity
Working knowledge of electrical systems including UPS and standby power systems
Sound knowledge of computer skills, MS Words, Excel, and Power Point

ADDITIONAL REQUIREMENTS:

Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks
Ability to work at elevated heights and/or tight spaces
Physical effort including standing, lifting and carrying moderately heavy materials (up to 25 lbs unassisted) or equipment
Regularly exposed to work in extreme outdoor environments – heat, cold, rain
Work occasionally performed in an environment requiring exposure to fumes, odors, and noise
Willingness to work long hours, some nights and weekends when need to meet critical deadlines
Ability to travel (up to 25%) as required to common destinations including Hawthorne, CA (SpaceX headquarters); McGregor, TX (SpaceX test site); Vandenberg, CA (SpaceX west coast launch site); Cape Canaveral, FL (SpaceX east coast launch site)